埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人有游泳池吗？

是的，有6 个室外游泳池。

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人是否有停车场？

是的，自助和代客停车免费。

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人提供机场接驳班车吗？

是的，提供往返机场班车。

何时可在埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。提前入住需要支付一定费用（视供应情况而定）。退房时间为 11:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供快速退房服务。

在埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人及其附近有什么游览观光项目？

附近的玩乐活动包括附近钓鱼、附近骑马和帆板运动。现场娱乐活动包括排球。您可尽情享受 SPA 水疗，还有 6 个室外游泳池供您游泳。埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人也拥有2 间池畔酒吧、2 间海滩酒吧和私人海滩，以及健身中心、SPA 服务和花园。

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人店内或附近是否有餐厅？

是的，有 12 家店内餐厅，提供墨西哥菜。

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人拥有私人热水浴缸吗？

是的，每间公寓拥有按摩浴缸。

卡曼海滩埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人住宿优惠| Hotels.com 好订网

Q: 埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人有游泳池吗？

是的，有6 个室外游泳池。

Q: 埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人是否有停车场？

是的，自助和代客停车免费。

Q: 埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人提供机场接驳班车吗？

是的，提供往返机场班车。

Q: 埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人拥有私人热水浴缸吗？

是的，每间公寓拥有按摩浴缸。

10/10 绝佳

2025 年 5 月 31 日

Good service

Xin，1 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 13 日

The resort was nothing short of amazing! Very nice. I loved everything about this place. Already planning to go back. Celestino @ Cocotal Restaurant was amazing Francisco the Bellman - Amazing Juan @ the Martini Bar - Amazing Kung Pao Restaurant @ Casita 5stars The Chef Market @ Generations 5stars

Yolanda，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 10 日

Amazing guest service

Joe，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 10 日

We celebrated our 20th anniversary here and the staff made us feel special. Beautiful grounds, spotless rooms, and delicious food. From the airport shuttle that they provide to resort staff, we were taken care of with exceptional service and care. We left relaxed and are already planning our return trip!

MILISSA，3 晚浪漫旅行

Travelocity真实住客点评

10/10 绝佳

2025 年 8 月 10 日

The property was very nice and the staff was very respectful and helpful. They should add a person that makes mexican ice cream by the pool in addition with the swim up bars. 24/7 room service, bartender knowledge on drinks, and the extensive breakfast menu was a plus. Overall a nice trip. Would travel back again.

Jonathan，4 晚行程

Expedia真实住客点评

6/10 好

2025 年 8 月 9 日

Staff was very nice, helpful as well. The food was mediocre at best. They had several options to choose from but the flavor and portion size wasn’t there. Seemed to have to order multiple items that didn’t fit together just to feel like you ate. The pools are not good. Dirty and extremely hot. Beach was meh. Couldn’t get in the water, very large rocks at every spot, not talking about the man made reef.

Joshua Alan，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 4 日

This resort was so amazing. Everyone is so nice and attentive to all your needs! We will definitely be going back!!

Natalie，4 晚浪漫旅行

Travelocity真实住客点评

10/10 绝佳

2025 年 7 月 31 日

My friends and I really enjoyed our stay at the resort! We just wish someone had guided us earlier about all the activities offered—we ended up spending a lot on outside excursions. Meeting Kingston was the highlight of our trip; he was incredibly helpful and always went above and beyond for us!

Samantha，5 晚结伴旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 30 日

My son has been hospitalized since 7/23. Begged and pleaded with resort to let me move my dates and was denied. Supposed to be 25th anniversary trip. Still in hospital. Lost everything. At least the airlines gave me partial credit but nothing from the resort. Heartless. I will take my wife to Cancun again but it won’t be with this chain.

Christopher D，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 29 日

Water went out for one day, no one seemed to care. Not beach front property. Drive you around in golf carts when most places you can walk but are not informed of this. Water doesn’t drain well on showers or sinks. Staff was friendly. Main pool was dirty & water was murky.

Angela Renee，5 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 29 日

Had trouble with water momentarily but staff was responsive and fixed soon after. They offered us to shower in the spa area if we needed.

Richard，5 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 7 月 25 日

The staff was very kind but the food was not very good at all. For Mexican cuisine, I would imagine that they would have more flavorful food. Also the food and dining options were very limited compared to other resorts in Mexico that I have visited. If you do not catch a shuttle prepare to walk very far in the heat or wait a very long time for a shuttle to take you. Also if you are a lover if the beach I would not recommend this property because you cannot get into the water due to rocks, and the small cove was inaccessible during my stay.

Letticia，4 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 23 日

No beach, not coming back

The beach is really bad, practically speaking,, no beach,atention of the weaters in the santa fe really bad, the coffe bar onnthe room was not replinished during our stay, sometimes not enough towells, no written instructions for the safe in the room

David，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 20 日

Great experience for those us older gals, who aren't going simply to party the entire time. Great restaurant options and the staff were all very friendly and helpful.

Deidra，5 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 17 日

Lakeisha，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 17 日

Seth，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 16 日

We recently joined my brother in law and sister in law at the resort. They are members so we were able to benefit from all of their perks. Dinner reservations were made when we arrived all transportation to and from restaurants was provided. Service was excellent. Ana and Angaliese took amazing care of us.

Laura，6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 16 日

Professional hard working people that treated us with utmost respect and gratitude! All property restaurants have great food and impeccable service. We had an awesome time and would highly recommend visiting the El Dorado Royale!

Michael J，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 10 日

Frequent traveler but I loved it here. Food was amazing. Will be returning

Shariean，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 10 日

We were there for 5 days. We have been to several riviera maya resorts, this one was one of the nicer ones. Pros: - quiet, relaxing -many pools to choose from -authentic mexican food -several restaurants serving authentic food from diverse places of the world (Italian/thai/mexican/indian) -loved their health bar with a wide selection of smoothies and protein shakes. Good options for vegans and vegetarians. - 4 excursions included with stay. This saves you a lot of money because excursions here are expensive! Our favorite excursion was going on the catamaran and snorkeling by the reefs. The beach at the excursion was gorgeous and had many onsite free activities like canoeing and paddle boarding. -we loved the fitness classes with Luis, their fitness instructor. Cons: -not much information given about certain activities that were happening. There was a mexican show, and the location of the show was not disclosed and we did not know there would be dinner served either so we had eaten before the show which was a bummer because they had authentic Mexican food, beverages, snacks, desserts! - restaurants don't have names on them. There aren’t many signs saying where places are. You have to follow the map they give you. - i would encourage them to work on their communication of activities, hype people up so that there is more participation! Suggestion: a snack bar open all day would be great. In case people want to snack on something without having to sit for a full meal.

Karla，5 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 9 日

Monica，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 8 日

The resort, grounds, pools and restaurants were absolutely beautiful. There is a knat problem that needs to be worked on but thats common due to being by the water.

Miriam，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

We came for a third trip and enjoyed it just as much as our first time visiting. It is a large property, but there are shuttle carts around to take you where you want to go. We liked the small freshwater pool behind La Isla- we haven’t had that at other places. The staff is friendly and the property is beautiful. We really appreciated the More Inclusive addition now that includes transportation and many excursions to choose from that are already included - we loved the Catamaran/Maroma Beach one. We plan to rerun again soon!

Rodrigo，3 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 4 日

During our stay we experienced multiple problems. To begin we were told we were receiving a “free upgrade” this put us in building 51. That was the furthest location away from all the activities we were there to attend. Although the shuttle service started at 7am it was very difficult to find one by our location that early in the morning. The first day we experienced no hot water and issues with our safe. The second day the hot water seemed to work but when we returned from the pool our room had no power. The front desk was notified and power returned not long after. Later that evening I was in the bathroom area of the room and there was a large bug that had made its way in to our room. I believe this bug to be a cockroach. We were able to capture this on film. The following day I did complain to the front desk yet again to explain our frustration. We were then given another room that was what we had paid for. The location was much more ideal. However, this room still did not have hot water. This seemed to be a known issue and yet we were still put in this building. The room had an odor. I know realize it was an odor from the mugginess. There was no fan in the room so the moisture of showering and wet clothing did not absorb. Our bed sheets were wet every night in the new room. We called for our sheets to be changed at least once and should have requested this each time it

Roberto A，6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 4 日

Nareh，3 晚行程

Expedia真实住客点评

埃尔多拉多皇家，双体船，天然井，全包及更多仅限成人

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

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