Unfortunately, the Hampton in Batavia did not live up to the typical standards of the Hilton chain. I made my reservations in August for an overnight 11/15. I checked in online like I normally would and was assigned room 302. The digital key was not available at that time. A few hours later it was available, but my room had changed to room 103. I contacted the hotel to ask why my room was changed they told me that a few rooms had problems with water leaking and my new assigned room would be 103. I asked if they had other rooms but was told they had sold out. I also wanted to know what time the pool would close because I was traveling with 2 girls who were so excited to swim. I was told it was closed due to maintenance (painting). had I known the pool would not be available, I would have picked another hotel. We finally arrived at the hotel used my digital key to get into the room only to find it was filthy with a musty smokey smell. Towels on the bathroom floor, unmade beds, food on the counters and bedstand, trash in the cans etc. I went to the front desk and reported this. He put us in 308. (Despite being sold out). We then switched to our new room. The bathtub and the toilet both appeared dirty and the musty smokey smell was also quite evident. We also needed more pillows. I called and asked about the pillows and was told the previous employee went home with the keys to the linen area/housekeeping supply room so there was nothing she could do. This is unacceptable