Does Pestana Grand Premium Ocean Resort offer free cancellation for a full refund?

Yes, Pestana Grand Premium Ocean Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pestana Grand Premium Ocean Resort?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Pestana Grand Premium Ocean Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Pestana Grand Premium Ocean Resort?

Yes. Self parking costs EUR 15 per day.

Is airport shuttle service offered by Pestana Grand Premium Ocean Resort?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Pestana Grand Premium Ocean Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Pestana Grand Premium Ocean Resort?

No, this hotel doesn't have a casino, but Madeira Casino (5-min drive) is nearby.

What is there to do at Pestana Grand Premium Ocean Resort and nearby?

Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Pestana Grand Premium Ocean Resort also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Pestana Grand Premium Ocean Resort?

Yes, there are 3 onsite restaurants, featuring Moroccan cuisine.

Does Pestana Grand Premium Ocean Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Pestana Grand Premium Ocean Resort like?

Pestana Grand Premium Ocean Resort is located on the boardwalk/promenade, a short 4-minute walk from Centro Comercial Forum Madeira and 8 minutes' walk from Formosa Beach.

Pestana Grand Premium Ocean Resort, Funchal: Hotel Reviews, Rooms & Prices

8/10 Very good

Oct 5, 2025

We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.

Gillian, 10-night trip

10/10 Exceptional

Aug 12, 2024

Very comfortable and clean. Lovely seawater pool.

Claire, 10-night trip

10/10 Exceptional

Feb 3, 2023

Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.

Gregory, 4-night trip

10/10 Exceptional

Dec 1, 2022

Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.

10/10 Exceptional

Nov 18, 2022

This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.

Charlton, 4-night trip

8/10 Very good

Dec 31, 2022

Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.

4/10 Fair

Nov 22, 2024

Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.

Chiru, 7-night trip

6/10 Good

Oct 20, 2024

Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!

Jeanette, 5-night trip

6/10 Good

Aug 13, 2025

L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles

Hachila KURUKULASOORIYA, 7-night trip

8/10 Very good

Jul 21, 2025

Another island trip

Overall this is not what you would expect from 5 star hotel. Especially for the price that we paid we expected a bit more. Food was very good.

Maciej, 7-night trip

10/10 Exceptional

May 28, 2025

The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.

Joseph, 7-night trip

10/10 Exceptional

May 18, 2025

Very pleasant stay.

Emanuel, 6-night trip

8/10 Very good

Apr 9, 2025

Nothing's unique about this property! Food is good but the selection is poor.

Karl, 7-night trip

6/10 Good

Feb 18, 2025

Eine angenehme Unterkunft mit grossen Zimmern

Ein riesen Hotelkomplex, wie es heutzutage viele gibt in Madeira. Vorwiegend in Funchal und Umgebung. Die Zimmereinrichtung in diesem Hotel ist grosszügig. Leider kann man das vom Restaurant nicht behaupten. Die Bestuhlung ist sehr eng was sich bei einer hohen Belegung des Hotels ziemlich negativ auswirkt. Das Personal ist korrekt. Aber mehr nicht.

Christoph, 1-night trip

8/10 Very good

Feb 4, 2025

precisa de uma reformulação para manter 5 estrelas

paisagem inesquecivel, localização fabulosa.

Igor, 3-night trip

10/10 Exceptional

Jan 4, 2025

C'est la 3e fois que je m'y rends et je suis toujours aussi satisfait de l'accueil, de la qualité culinaire, et des longues ballades au calme à proximité !

Thierry, 5-night trip

10/10 Exceptional

Dec 10, 2024

Jätte bra Hotel med fint poolområde

Gunilla, 7-night trip

10/10 Exceptional

Dec 1, 2024

Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.

Julien, 8-night trip

10/10 Exceptional

Oct 29, 2024

Very good hotel

Thomas, 15-night trip

6/10 Good

Oct 12, 2024

No good roomservice, no good restaurant

Hans, 14-night trip

10/10 Exceptional

Oct 6, 2024

The view from the balcony and from the pool/dinning section.

Eugen Horia, 5-night trip

10/10 Exceptional

Sep 29, 2024

Comfortable stay and good facilities

Wilson, 3-night trip

8/10 Very good

Aug 21, 2024

Outside areas are lovely - the building could do with some work.

Simon, 7-night trip

8/10 Very good

Jul 16, 2024

RAS

Stéphane Erasme, 10-night trip

10/10 Exceptional

Jul 13, 2024

Two times at the same place in July, 2 years in a row. A fantastic experience each time, and that’s a performance. Very stable and experienced crew, nice people who care. Nice rooms, and you should definitely give a try to the front facing suites if you can. The views and the calm are amazing. The outside amenities are to us perfect : very calm and relaxing, great garden with tons of flowers, and with amazing views of the ocean and Cabo Girao. Cabo Girao is a spectacle each morning, evening and even throughout the day. And you can eat of swim with this in front of you. Eating options are OK, good buffet and several restaurants in the place. And the general location if quite perfect, with access to a great neighborhood, calm and secure. One of our best hotel experiences in years.

Alexis, 11-night trip

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