Everything was great until check out when I was presented with a daily “service charge” on my bill, a different amount every day ranging from 7-20 pounds. I asked the man at reception what was the reason for this, he said it was an optional service charge like the ones added on for a tip at a restaurant. That is so deceitful and I have never encountered it at a hotel. Why would the charge be different for each day? The employee seemed to feign surprise and confusion that the charge was added multiple times, trying to tell me it was only 2 extra charges when we were staring at the screen with 6 charges. He said he would take them off and did not protest so that’s fine but the fact that they try to add this mysterious charge really clouds my view of this otherwise amazing hotel. It was clean, comfortable, beautiful, had great amenities and a great location. But pay attention to the service charges. We always leave tips in the room, if you want to charge an extra fee add it to the room price and people can decided at booking if they want to pay the price you want to get.
