Hotel staff was super friendly and went above and beyond. The lobby had an amenities bar where you can grab items like face wash, hairbands, etc.
The hotel is very clean. I did rate that at 3 stars because the cleaning service system was very confusing, and must be done every morning. I forgot a couple times, and a laminated note was left under my door. The Eco option mentioned, clean towels would be provided, as well as bed making, and one more thing that slips my mind at the moment. Only new towels were left, even when we left out our used cups, so we had to ration cup usage to once every 3 days when they do the thorough cleaning.
All in all, I would stay here again, and it was perfect for our small family of 3. Very closely located to the south side of Kinshicho station.