6/10 好
2025 年 8 月 11 日
Well below expectations - disappointed
A world class hotel at a prime location but very disappointing experience at Check in.
Room 2 - We arrived for 1 night only therefore, time for us was important. The door locking system was broken upon check in . Wasted an hour the family to wait around in the lobby and in our other room for the staff to fix the issue. When finally gained access the room hadn't been prepared for x3 people. Lots of amenities were missing that were not provided despite reporting to the reception.
Room 2 - small issue with the safe. It had to be fixed and swapped over but issue persisted for a while until total resolution.
Not ideal for a family as the discotheque went on till 4 am and couldnt sleep. Lots of stray dogs around which was scary.
Below satisfactory service and guest care. No goodwill gesture or compensation was offered despite the inconveniences. Will not stay again.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评