Our stay at Hotel Cour St-George in Ghent was a nightmare from the moment we entered the room.
After arriving in the room, I had seen reviews on Google mentioning bedbugs, so I specifically asked the reception about this upon arrival. I was assured — very confidently — that this was impossible and “an issue from the past.” Unfortunately, that was completely untrue. After checking the bed, we found three clearly visible bedbugs in our bed.
This completely ruined the start of our holiday. We had to wash and clean all of our clothes immediately, deal with the stress of possibly bringing bedbugs with us, and find somewhere else to sleep late at night.
The woman running the place — an older Dutch lady — was extremely rude, dismissive, and unhelpful throughout the entire situation. We were offered no assistance whatsoever in finding alternative accommodation. We were essentially left on the street on our first night and had to book another hotel at double the price.
To make matters worse, we only received a refund for the room the next day, and we had to go back ourselves to get it. No apology, no accountability, and no concern for the situation they put us in.
I am honestly shocked this place is still allowed to operate.
If you value cleanliness, basic respect, or peace of mind, stay far away