Front desk provided us with contact of a driver for airport transfers and tours during our stay. This worked out well throughout.
However, on check-out day, security did not let him onto the property any more to pick us up. It was all planned and we needed to catch a flight.
I took the nearly 10 minute walk to the front gate where he was held. Security told me he cannot even enter with me in the car as I‘m „not our guest any more“. My wife was waiting with out little baby and all luggage in the lobby!
Was told I shall carry all stuff and the baby in the straight sun down to the main gate, or book a taxi from the taxi guy staying in the lobby. No one cared it was the actual hotel front desk that provided us with a number!!
Worst possible ending to a stay.
Otherwise, dated but decent resort, amazing view, mediocre food, great service, yet extremely noisy rooms.
Hard to judge anything but the disrespect at the end towards a family with a little baby, though.