Conrad Tulum Riviera Maya
5.0 star property
Tulum beachfront resort with 8 restaurants and spa
Choose dates to view prices
Photo gallery for Conrad Tulum Riviera Maya
Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Spa
- Free parking
- Free WiFi
- Connecting rooms available
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- On a private beach
- 8 restaurants and 3 beach bars
- Full-service spa
- 3 outdoor pools
- Free children's club
- 24-hour fitness center
- Beach umbrellas
- Beach towels
- Pool bar
- Swim-up bar
- Bar/lounge
Feel at home (6)
Feel at home (6)
- Children stay free
- Babysitting (surcharge)
- Children's club (free)
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
The current price is CNY2,658
CNY2,658
CNY3,660 total
includes taxes & fees
Jun 21 - Jun 22
Why we love this property
Beach bliss awaits
Ocean views set this resort apart. Guests relish the private white sand beach, complete with umbrellas and towels. Three beach bars offer refreshment.
Work and waves
Business meets pleasure at this beachfront resort with meeting spaces, full-service spa, and multiple bars. Concierge services and a 24-hour gym await.
Poolside oasis
Luxury awaits at this resort with 3 outdoor pools, a private plunge pool, and a swim-up bar. Lounge under umbrellas at the poolside bar.
Room options
Check availability for these dates
Available filters for rooms
Showing 16 of 16 rooms
View all photos for Partial Ocean View Guestroom with King Bed
Partial Ocean View Guestroom with King Bed
8.88.8 out of 10
Excellent
6 reviews
(6 reviews)
- Partial ocean view
- 47 sq m
- Sleeps 2
- 1 King Bed
View all photos for CEIBA Governors Suite BDRM
CEIBA Governors Suite BDRM
- Ocean view
- 145 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Tropical View Guestroom with King Bed
Tropical View Guestroom with King Bed
9.29.2 out of 10
Wonderful
9 reviews
(9 reviews)
- Resort view
- 47 sq m
- Sleeps 2
- 1 King Bed
View all photos for Ocean View Guestroom with King Bed
Ocean View Guestroom with King Bed
10.010.0 out of 10
Exceptional
3 reviews
(3 reviews)
- Ocean view
- 47 sq m
- Sleeps 2
- 1 King Bed
View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)
Room, 1 King Bed, Accessible (Roll-in Shower)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- Ocean view
- 47 sq m
- Sleeps 2
- 1 King Bed
View all photos for CEIBA Presidential Suite
CEIBA Presidential Suite
- Ocean view
- 186 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds
Partial Ocean View Guestroom w/ 2 Queen Beds
8.08.0 out of 10
Very good
4 reviews
(4 reviews)
- Partial ocean view
- 47 sq m
- Sleeps 4
- 2 Queen Beds
View all photos for Tropical View Guestroom with 2 Queen Beds
Tropical View Guestroom with 2 Queen Beds
10.010.0 out of 10
Exceptional
13 reviews
(13 reviews)
- Ocean view
- 47 sq m
- Sleeps 4
- 2 Queen Beds
View all photos for Ocean View Guestroom with 2 Queen Beds
Ocean View Guestroom with 2 Queen Beds
8.88.8 out of 10
Excellent
8 reviews
(8 reviews)
- Ocean view
- 47 sq m
- Sleeps 4
- 2 Queen Beds
View all photos for CEIBA Family Ste 2 BR Connecting Rooms
CEIBA Family Ste 2 BR Connecting Rooms
- Garden view
- 2 bedrooms
- Sleeps 6
- 1 King Bed and 2 Double Beds
View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)
Room, 2 Queen Beds, Ocean View (Ceiba)
- Ocean view
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Room, 1 King Bed, Ocean View (Ceiba)
Room, 1 King Bed, Ocean View (Ceiba)
- Ocean view
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite, 1 King Bed, Ocean View (Ceiba)
Suite, 1 King Bed, Ocean View (Ceiba)
- Ocean view
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)
Room, 1 King Bed, Partial Ocean View (Ceiba)
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
- Partial ocean view
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)
Room, 2 Queen Beds, Partial Ocean View (Ceiba)
- Partial ocean view
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Suite, 1 King Bed (Ceiba Tropical View)
Suite, 1 King Bed (Ceiba Tropical View)
- Resort view
- 1 bedroom
- Sleeps 3
- 1 King Bed
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About the neighborhood
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
What's nearby
- Riviera Maya Golf Club - 2 min drive - 2.1 km
- Aktun Chen - 2 min drive - 2.1 km
- Dolphinaris Tulum - 2 min drive - 1.4 km
- Akumal Beach - 6 min drive - 8.1 km
- Xel-Há Park - 7 min drive - 8.2 km
Getting around
- Tulum Intl. Airport (TQO) - 68 min drive
- Cancun Intl. Airport (CUN) - 75 min drive
- Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km
Restaurants
- Bahia Principe Grand Coba - 3 min drive
- Restaurant Kukulkan - 4 min drive
- Thali Restaurant - 4 min drive
- Restaurante Yucatan - 4 min drive
- The Truck - 5 min drive
About this property
Conrad Tulum Riviera Maya
Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach and Xel-Há Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Maratea - Mediterranean, one of 8 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 beach bars, a free kid's club, and a poolside bar. The helpful staff and overall property condition get good marks from fellow travelers.
All inclusive
All-inclusive room rates at Conrad Tulum Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
At a glance
Hotel size
- 349 units
- Arranged over 3 floors
Arriving/Leaving
- Check-in time starts at 3:00 PM
- Contactless check-in available
- Express check-in/out available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*
- Supervised childcare*
- Free children's club
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
Parking
- Free uncovered onsite valet parking
Other information
- Smoke-free property
Property amenities
Food and drink
- 8 restaurants
- 3 beach bars
- Bar/lounge
- Poolside bar
- Swim-up bar
- Coffee shop
- Room service (limited hours)
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Free children's club
- Supervised childcare (surcharge)
What to do
- On a private beach
- Fitness classes
- Yoga classes
- Shopping
- Pool table
- Cooking classes
- Ecotours nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Snorkeling nearby
Working away
- 2 meeting rooms
- Computer station
- Conference center (50000 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Porter/bellhop
- Bicycle rentals
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 11 buildings/towers
- Built in 2021
- ATM/banking
- Safe-deposit box at front desk
- Terrace
- 24-hour fitness center
- 3 outdoor pools
- Full-service spa
- Massage/treatment rooms
- Banquet hall
- Reception hall
- Outdoor entertainment area
- Outdoor furniture
- Walkway to water
Accessibility
- Braille/raised signage
- Elevator
- Elevator door width (inches): 43
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible spa
- Handrails in stairways
- Stairway handrail height (inches): 35
- Wheelchairs available on site
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Lever door handles
- Phone accessibility kit
- Well-lit path to entrance
- Stair-free path to entrance
Room amenities
Be entertained
- 65-inch flat-screen TV
- Premium satellite channels
- Pay movies
Home comfort
- Air conditioning
- Minibar
- Espresso maker
Sleep well
- Blackout drapes/curtains
- Premium bedding
- Pillowtop mattress
What to enjoy
- Private plunge pool
- Furnished balcony/patio
Freshen up
- Private bathroom
- Designer toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Free local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Access via exterior corridors
- Mobile key entry
- Restaurant dining guide
Special features
Spa
The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Dining
Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.
Awards and affiliations
Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.
Fees & policies
Children & extra beds
- Supervised childcare is available for an extra charge
- Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 009-007-007445/2025
Frequently asked questions
Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?
Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Conrad Tulum Riviera Maya?
Yes, there are 3 outdoor pools.
Are pets allowed at Conrad Tulum Riviera Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Conrad Tulum Riviera Maya?
Yes, there's free valet parking.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Conrad Tulum Riviera Maya and nearby?
Have fun with nearby activities like hiking, kayaking, and snorkeling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness center.
Are there restaurants at or near Conrad Tulum Riviera Maya?
Yes, there are 8 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.
Does Conrad Tulum Riviera Maya have any outdoor private spaces?
Yes, every room features a private plunge pool and a furnished balcony or patio.
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Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6
Cleanliness
9.2
Amenities
9.4
Staff & service
9.6
Property conditions & facilities
Guest review summary
What guests liked
- The private beach was clean, amazing, and suitable for snorkeling with opportunities to see fish and stingrays. (8 reviews)
- The pools were great, awesome, and crystal clear with beautiful water and plenty of space. (8 reviews)
- The breakfast buffet at Arbolea was one of the best the reviewers have ever had. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Food
Restaurant
Room
Breakfast
Beach
Drinks
Children
Water
Design