Does La Fenice offer free cancellation for a full refund?

Yes, La Fenice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at La Fenice?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of EUR 15 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What are the check-in and check-out times at La Fenice?

Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

What's the area around La Fenice like?

La Fenice is in Rome City Centre, a short 5-minute walk from Barberini Station and 5 minutes' walk from Trevi Fountain.

La Fenice, Rome: Hotel Reviews, Rooms & Prices

8/10 Very good

Oct 8, 2024

Many things to do around the area

FRANCISCO, 2-night trip

8/10 Very good

Aug 5, 2024

Excellent location. Friendly staff. Needs updating

Boris, 3-night trip

6/10 Good

Jun 17, 2023

Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.

Rebecca, 3-night trip

8/10 Very good

Apr 10, 2024

City Break

Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.

Michael, 4-night trip

6/10 Good

Oct 2, 2023

Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.

Edward, 7-night trip

8/10 Very good

Apr 20, 2023

Great little place.

It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.

Beverly, 2-night trip

4/10 Fair

Dec 6, 2023

This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.

Grettel, 4-night trip

4/10 Fair

Jul 21, 2023

I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.

Carmen, 3-night trip

2/10 Poor

Jun 16, 2024

Bed bugs!!! Avoid!!

Already after the first night we started itching and the third night we found several bed bugs walking around us. A terrible feeling! Even worse was the response from the hotel: ‘oh yes, bed bugs’ - like it was known.. we demanded a new room and got one in an room on a lower floor, but we requested to be moved to a new hotel. The receptionist the next day did not even say sorry. The hotel manager sat in the room next door, with the door open- but did not respond. I looked at him several times but he avoided eye contact and looked down. We were told to send the hotel an email about our complaint- one week later they have still not responded. The final thing we did was to ask about their routine for our old room. The receptionist said that they will clean the room.. This is definitely not enough - it has to be disinfected. They did not seem to care.. So please stay away from this place, both La Fenice and Concordia

Lars, 3-night trip

2/10 Poor

Jul 14, 2023

If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

Janelle, 5-night trip

2/10 Poor

Aug 6, 2024

Bed bug infestation

Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later. When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I. I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed. They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home. The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years. This is all around a disgusting hotel. I saw they placed another family that same night after having found the bed bug. They did not care. They did not even have enough time to fumigate. They are spreading and leaving the bugs there. Unacceptable

Stephanie, 4-night trip

2/10 Poor

Jul 31, 2024

Animales en mi habitación.solicito rembolso

Jose manuel, 3-night trip

10/10 Exceptional

Jun 10, 2024

Good location and great service

Fantastisk tæt på alt! I varmen blev vi rigtig glade for aircondition på værelset og det skjulte køleskab var et ekstra plus, så vi hver dag havde koldt vand at tage med! Dejligt med rengøring hver dag. Simpel men lækker morgenmadsbuffet med venligt og smilende personale. Vi nød at spise på tagterassen!

Malene, 5-night trip

8/10 Very good

Apr 27, 2024

Excellent hôtel centre historique de Rome

Très agréable hôtel, emplacement idéal, petit déjeuner excellent, seul un défaut à la chambre 305, la douche fuyait et nécessitait d’éponger à chaque utilisation

kyril-stanislas, 4-night trip

10/10 Exceptional

Oct 23, 2022

Hyggelig stemning

Fin betjening. Vi blev ved en fejl oplyst at vi havde morgenmad med i vires ophold og på 2. Dagen fortalte tjeneren ved morgenmaden at vi ikke havde morgenmad. Vi henvendte os i receptionen og fik de 2 gange morgenmad gratis som kompensation. Meget fin service Hotellet ligger super centralt og var perfekt til vores behov

Kathrine, 7-night trip

10/10 Exceptional

Jul 20, 2022

Cet hôtel est très bien situé. Il est proche de nombreux lieux et/ou monuments à visiter sans avoir besoin de prendre les transports en commun. Il est situé dans un quartier très animés avec toutes les commodités (restaurants, magasins...). Le personnel est très disponible et accueillant avec un petit déjeuner varié qui répond à tous les goûts (sucrés, salés, fruits et yaourts).

NATHALIE, 4-night trip

4/10 Fair

Apr 26, 2022

first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough. On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.

Jane, 4-night trip

8/10 Very good

Jan 31, 2022

Perfectly located, clean and cosy hotel. Friendly staff.

Arkadiy, 7-night trip

10/10 Exceptional

Dec 30, 2021

Perfect location near Spanish steps and Trevi fountain

dalia, 1-night trip

8/10 Very good

Nov 19, 2021

små værelser, men meget centralt, og rent, godt morgenmad

Torn, 3-night trip

2/10 Poor

Oct 29, 2021

Carlo

Nessun personale all’ingresso. Provaci a telefonare senza nessuna risposta perché l’unica persona preposta al check-in si trovava in altro pseudo albergo. Stanze piccole sporche e allucinanti come quasi albergo ad ore.

Carlo, 1-night trip

6/10 Good

Oct 11, 2021

Great location. Small room. Beds were hard and uncomfortable Staff was friendly but located half a block away in a different hotel. The breakfast was good and good nearby restaurants. It’s just a sleeping spot in a good location for is

Dennis, 6-night trip

8/10 Very good

Sep 24, 2021

Läge

Mycket bra läge. Rent och bra hotell utan någon service. Klarar du dig utan det är detta hotell perfekt.

Lisa, 5-night trip

8/10 Very good

Feb 21, 2020

The rooms are pretty small and you can hear what’s going on in the rooms next to you. Location is okay. Some of the staff are not very friendly

Rosy, 2-night trip

6/10 Good

Nov 7, 2019

Staff friendly, rooms very small, Spent two nights, the second was sleepless because of the noise from other guests likely partying too much. Check-in at a neighboring hotel. Breakfast was good. Location great, Overall convenient for night stay while exploring Rome

ahmed, 2-night trip

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Does La Fenice offer free cancellation for a full refund?

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La Fenice Reviews

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8.4

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8.6

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8/10 Very good

FRANCISCO

8/10 Very good

Boris

6/10 Good

Rebecca