I just love every things abt this amazing resort . The staffs are so nice and extremely professional…. Foods are great …. Room is so clean and spacious ….. we will go back for sure
Tam
Tam,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 14 日
Emile
Emile,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
Joseph
Joseph,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Excellent Experience, Great Customer Service
Gregory B
Gregory B,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
This was our second time at the Excellence
It was wonderful and the staff was exceptional.
Nadia
Nadia,9 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Jason G
Jason G,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Exceeded my expectations! Between the staff being so welcoming and friendly that whole hotel was so organized, it blew our minds. They went out of their way to celebrate the occasions like surprising my partner with a birthday cake and even singing to him at one of their yummy restaurants. They have about 11 different restaurants and 8 different bars and although we didn’t get to try all, the ones we did were SO GOOD. The whole hotel had such vacation feels! We loved it!!!
Janette Ruiz
Janette Ruiz,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Jennifer
Jennifer,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Loved everything (room, cleanliness, staff, beach setting, activities, entertainment, grounds, etc) except beach seaweed and brown ocean (not your fault or within your control); in general, many of the entrees in the restaurants are well presented but seem to have little to no flavor; lazy river pool around the spa is showing some age as the tile has some rough spots on the bottom where pool floor is pushing up and or rough repairs have been made; checkin process seemed to take longer than expected. Minor issues overall. We will be back again and again.
David
David,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
They exceeded our expectations. Everyone was very nice and serviced us with excellence. The property was very clean and the food delicious. Great entertainment, scenery and drinks. We will definitely return.
Delesia
Delesia,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 24 日
During check-in, I asked about room upgrades for the three rooms I had booked. The front desk staff initially said upgrades were available for an extra charge. I mentioned I was an Expedia Gold member and that one of the VIP benefits includes complimentary upgrades when available. She then quickly changed her answer, saying the resort was actually 98% sold out and no upgrades were possible — which felt like a red flag.
We also requested that the three rooms be placed near each other. She said she would try, but when we received our keys, we found that all three rooms were not just on different floors — they were in entirely separate buildings. I had also sent a message before arrival requesting rooms close together, but it was never acknowledged.
On the positive side, the resort was very clean and the pools were well maintained. However, the food was mediocre and inconsistent. Some restaurants were closed randomly, and there was no lunch or dinner buffet offered, which was disappointing for an all-inclusive experience.
Brenda
Brenda,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Everything! The service, the food, drinks, shows! The employees were exceptional! Room service was on point! Jesus, Hugo, Erica, Edison were all amazing!
Jesse
Jesse,5 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Jeff
Jeff,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 24 日
Ana
Ana,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 23 日
Terrible everything
Naseem
Naseem,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Everything was great. Can't wait to go back!
Emily Lauranetta
Emily Lauranetta,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
Jacob
Jacob,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Love it. What a wonderful property and an amazing staff!
Joshua
Joshua,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Lisa Dawn
Lisa Dawn,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Jennifer
Jennifer,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Ann M
Ann M,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
The nightly entertainment was great! The staff were all friendly and accommodating. Greetings to the resort Spa was subpar and was noted on the paper review. I was confronted on my survey when selecting the middle response. Overall the resort was a good experience.
Fallon
Fallon,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Staff was excellent! Very professional and friendly!
Huey Richard
Huey Richard,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
Paul
Paul,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Absolute great stay! I actually went on a solo trip and found that most people are friendly especially when on vacation, so my brief stay was pleasant. The amenities, food, several pool options, including a lazy river, which is great to have since there is a lot of seaweed on the beach. They keep the grounds clean and room. There entertainment/show events are well done too. Would definitely book with this Resort line for sure