In the heart of Cancun, Terracaribe Hotel offers a vibrant retreat with an outdoor pool and rooftop terrace. Enjoy fresh coffee from the on-site cafe and stay connected with WiFi in public areas.
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
What's nearby
Las Palapas Park - 3 min drive - 2.2 km
Ultramar Ferry Puerto Juárez - 3 min drive - 1.8 km
Plaza 28 - 4 min drive - 2.9 km
Puerto Cancun Marina Town Center - 5 min drive - 3.2 km
Cancun Mall - 5 min drive - 3.8 km
Getting around
Cancun Intl. Airport (CUN) - 24 min drive
Restaurants
El Mero Mero - 7 min walk
Puente Puerto Juárez - 6 min walk
Café Donceles - 10 min walk
Taqueria Bonampak - 5 min walk
Donceles 28 - 6 min walk
About this property
Terracaribe Hotel - In Cancun (Downtown Cancun)
Terracaribe Hotel - In Cancun (Downtown Cancun) features a rooftop terrace and puts you just a 5-minute drive from Ultramar Ferry Puerto Juárez and Plaza 28. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe. This Mediterranean hotel is also just a 5-minute drive from Plaza Las Americas and Cancun Mall.
Languages
English, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
55 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Other information
Smoke-free property
No alcohol allowed onsite
LOB_HOTELS
Property amenities
Food and drink
Coffee shop
Room service
Traveling with children
Children stay free (see details)
What to do
Golfing nearby
Services
24-hour front desk
Facilities
3 buildings/towers
Built in 2005
Rooftop terrace
An outdoor pool
Mediterranean architecture
ROOM
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Bed sheets provided
Freshen up
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
WiFi
Phone
More
Daily housekeeping
Access via exterior corridors
STAR_OUTLINE
Special features
Dining
Los Caracoles - Onsite coffee shop.
MONETIZATION_ON
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun
HELP_OUTLINE
Frequently asked questions
Is there a pool at Terracaribe Hotel - In Cancun (Downtown Cancun)?
Yes, there's an outdoor pool.
Are pets allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Terracaribe Hotel - In Cancun (Downtown Cancun)?
Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon. Express check-in is available.
Is there an onsite casino at Terracaribe Hotel - In Cancun (Downtown Cancun)?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.
What is there to do at Terracaribe Hotel - In Cancun (Downtown Cancun) and nearby?
Terracaribe Hotel - In Cancun (Downtown Cancun) has an outdoor pool.
What's the area around Terracaribe Hotel - In Cancun (Downtown Cancun) like?
Terracaribe Hotel - In Cancun (Downtown Cancun) is located on the boardwalk/promenade in Downtown Cancun, a short 10-minute walk from Séptimo Día Adventist Church and 14 minutes' walk from Museo Iconografico de la Carrera Panamericana.
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Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6/10
Cleanliness
8.0/10
Staff & service
7.0/10
Amenities
8.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Popular mentions
Room
Service staff
Lobby
Restaurant
Water
Reviews
10/10 Exceptional
Apr 14, 2024
Great place to stay on your vacation
Derrick
Derrick, 8-night trip
6/10 Good
Jan 11, 2025
I like the quietness
Adetomiwa
Adetomiwa, 5-night trip
10/10 Exceptional
Jan 8, 2025
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Silvia
Silvia, 4-night trip
10/10 Exceptional
Apr 12, 2023
Good for one night near Puerto Juerez.
Annie
Annie, 1-night trip
10/10 Exceptional
May 28, 2023
It’s a nice and simple hotel, very clean. The room is confortable and big.
Julia
Julia, 1-night trip
10/10 Exceptional
Jun 29, 2024
Agradable
Sergio
Sergio, 1-night trip
10/10 Exceptional
Aug 31, 2023
Great
Karan
Karan, 2-night trip
6/10 Good
Jul 4, 2022
Nice budget hotel to stay, clean, pool, a/c
Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Verified traveler
1-night trip
8/10 Very good
Apr 1, 2024
The place smells dusty
Max
Max, 1-night trip
4/10 Fair
Mar 27, 2024
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood.
Close to bus stations to go to Hotel Zone.
Tien
Tien, 7-night trip
4/10 Fair
Jan 13, 2024
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Steve
Steve, 3-night trip
6/10 Good
Sep 9, 2023
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Luz
Luz, 1-night trip
6/10 Good
Jan 1, 2023
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
jose
4/10 Fair
Oct 8, 2023
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Verified traveler
1-night trip
8/10 Very good
Jun 2, 2025
El hotel bien para una noche de paso ..solo la alberca el agua estaba sucia .. pero en general bien .
Carlos
Carlos, 1-night trip
8/10 Very good
Jun 1, 2025
Carlos
Carlos, 1-night trip
10/10 Exceptional
May 17, 2025
Pablo
Pablo, 1-night trip
10/10 Exceptional
Apr 8, 2025
Selma
Selma, 3-night trip
6/10 Good
Mar 26, 2025
.uy alejado de todo y de la playa
Graciela
Graciela, 3-night trip
10/10 Exceptional
Mar 21, 2025
Bien
Itzel
Itzel, 3-night trip
10/10 Exceptional
Mar 17, 2025
Buena atención y buena estadía. El hotel cumple con lo especificado.