Communication Center

Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Bernabéu Stadium

Choose dates to view prices

In the heart of Madrid, Hotel Puerta América offers a vibrant retreat. Enjoy rooftop views, swim in the seasonal outdoor pool, or dance at the nightclub. With two on-site restaurants and a coffee shop/cafe nearby parks and gardens to stroll through.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
The current price is CNY1,025
CNY1,128 total
includes taxes & fees
Jun 8 - Jun 9

Why we love this property

Flavorful dining options
Culinary explorers find 2 restaurants, a cafe, and 2 bars at this hotel. Mornings begin with a delicious buffet breakfast.
Poolside luxury
The seasonal outdoor pool at this luxury hotel becomes an oasis of fun with its poolside bar. Perfect for refreshing dips and cool cocktails.
Luxury pillow paradise
The hotel offers a custom pillow menu and blackout drapes for perfect sleep. Room service runs 24 hours, satisfying midnight cravings.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Lobby

Junior Suite

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, blackout drapes, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(65 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Junior Queen Suite-Non-Smoking

  • Sleeps 2

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  • Parking available
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9.0 out of 10, Wonderful, 1,003 reviews
The price is CNY771
CNY848 total
includes taxes & fees
May 31 - Jun 1
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About the neighborhood

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • Torres Blancas - 3 min walk - 0.3 km
  • Plaza de Toros de Las Ventas - 18 min walk - 1.5 km
  • Calle de Alcalá - 20 min walk - 1.7 km
  • Paseo de la Castellana - 3 min drive - 1.8 km
  • Movistar Arena - 3 min drive - 2.2 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Nuevos Ministerios Station - 5 min drive
  • Madrid Recoletos Station - 6 min drive
  • Calanas Station - 8 min drive
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 9 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪la chalana - ‬4 min walk
  • ‪Reblochón - ‬4 min walk
  • ‪La Tasquita de Pereira - ‬4 min walk

About this property

Hotel Puerta América

Hotel Puerta América features a rooftop terrace and puts you just a 5-minute drive from Bernabéu Stadium and Paseo de la Castellana. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 9 minutes.

At a glance

DONE

Hotel size

    • 315 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 30.00 per day)
    • Onsite extended parking (EUR 30.00 per night)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Business center
  • 5 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping (surcharge)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to May 25:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Parking

  • Self parking costs EUR 30.00 per day
  • Extended parking costs EUR 30.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 8:00 PM
  • The seasonal pool is open from June 23 to September 15
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Silken Puerta

Hotel Silken Puerta America

Puerta America

Silken Puerta

Silken Puerta America

Silken Puerta America Madrid

Hotel Silken Puerta America Madrid

Hotel Puerta America Madrid

Puerta America Madrid

Hotel Puerta América Madrid

Puerta América Madrid

Puerta América

Hotel Puerta America

Silken Puerta America Hotel Madrid

Silken Puerta America Hotel

Hotel Puerta América

Hotel Puerta América Hotel

Hotel Puerta América Madrid

Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?

Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta América?

Yes, there's a seasonal outdoor pool. Guests have pool access from 11:00 AM to 8:00 PM.

Are pets allowed at Hotel Puerta América?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerta América?

Yes. Self parking costs EUR 30.00 per day. Extended parking costs EUR 30.00 per night.

What are the check-in and check-out times at Hotel Puerta América?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Hotel Puerta América?

No, this hotel doesn't have a casino, but Casino Gran Via (7-min drive) is nearby.

What is there to do at Hotel Puerta América and nearby?

Hotel Puerta América has 2 bars and a seasonal outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Puerta América?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Puerta América like?

Hotel Puerta América is in Chamartín, a short 3-minute walk from Cartagena Station.

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Reviews

Hotel Puerta América Reviews

8.8

Excellent

9.2

Cleanliness

7.6

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, with many reviewers praising its quality, variety, and delicious options. (11 reviews)
  • The property is conveniently located near the airport, with a 15-minute trip and easy public transport connections. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Breakfast
Bed
Design
Service staff
Food
View
Bathroom
Refrigerator
Drinks

Reviews

Verified

8/10 Very good

Nice location, i would stay here again
Ferney, 4-night trip
Verified

10/10 Exceptional

Very helpful staff and beautiful interior design. A unique stay in Madrid.
Gregory, 4-night trip
Verified

10/10 Exceptional

The hotel and location was perfect! Very clean room!
Hilda, 2-night trip
Verified

10/10 Exceptional

Everything was perfect the rooms was so beautiful
Trutz, 2-night trip
Verified

10/10 Exceptional

Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Alastair, 3-night trip
Verified

10/10 Exceptional

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
keith, 1-night trip
Verified

10/10 Exceptional

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
LUIS G, 2-night trip
Verified

10/10 Exceptional

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Josselyn, 3-night trip
Verified

8/10 Very good

Great location, great staff. Food could have been better and gym equipment basic
keith, 2-night trip
Verified

10/10 Exceptional

Great customer service, friendly staff, good amenities
Maria Alexandra, 2-night trip
Verified

10/10 Exceptional

A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Eileen, 1-night trip
Verified

10/10 Exceptional

Good location, nice and unique property
Andrea M., 2-night trip
Verified

10/10 Exceptional

Everything about this hotel good nice and clean.
Octavio, 3-night trip
Verified

8/10 Very good

Very friendly staff at the reception
Adrianna, 2-night trip
Verified

10/10 Exceptional

Amazing staff and very welcoming.
Jordon, 4-night trip
Verified

10/10 Exceptional

The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
David, 2-night trip
Verified

10/10 Exceptional

A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Daniel Adam Horan, 1-night trip
Verified

8/10 Very good

Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
keith, 2-night trip
Verified

8/10 Very good

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Anne, 4-night trip
Verified

10/10 Exceptional

The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
David, 2-night trip
Verified

8/10 Very good

Interesting design concept. Really good place for resting and easy access to transportation.
Barbara, 2-night trip
Verified

10/10 Exceptional

It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
John, 2-night trip
Verified

10/10 Exceptional

Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
nic, 3-night trip
Verified

10/10 Exceptional

Hotel rooms are so nice every floor has a different concept
Octavio, 1-night trip
Verified

8/10 Very good

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Phillip, 4-night trip