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Eterna Tulum

Property class: 3.5
Tulum hotel with outdoor pool and pool bar

Choose dates to view prices

Featuring a rooftop terrace, Eterna Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. A garden and bike repair services are offered, and in-room conveniences include refrigerators and microwaves.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Swim-up bar
  • Airport shuttle
  • Beach shuttle
  • Air conditioning
  • Garden
  • Communal living room
  • Front-desk safe
  • Vending machine

Feel at home (6)

  • Kitchenette
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe

A modern hotel room with a bed, a sofa, a small kitchen area, and a balcony with plants.

Deluxe

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Plus

A hotel room with two wooden beds, a large window with a view, and a ceiling light fixture.

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite

A modern living room with a round wooden table, two chairs, a sofa, and a built-in kitchen area with a microwave and shelves.

Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Plus Pool

A bedroom with a large bed, wooden headboard, bedside tables, and a staircase leading to an upper floor.

Suite Plus Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Pool

A modern bedroom with a sofa, a bed, a small table, and a view of a stone wall.

Deluxe Pool

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite Pool

A modern living room with a sofa, a round wooden table, and a dining area with chairs. There is a kitchen area with a microwave and shelves.

Junior Suite Pool

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room with Private Plunge Pool

Hypo-allergenic bedding available, minibar, blackout drapes

Deluxe Room with Private Plunge Pool

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

DOUBLE DELUXE QUEEN BED

  • Sleeps 4
  • Free WiFi

JUNIOR SUITE KING SIZE BED

  • Sleeps 5
  • Free WiFi

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About the neighborhood

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Hospital de Tulum - 13 min walk - 1.1 km
  • Holistika Art Walk - 16 min walk - 1.4 km
  • Dos Aguas Park - 17 min walk - 1.5 km
  • Tulum Beach - 12 min drive - 8.4 km
  • Tulum Mayan Ruins - 14 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 40 min drive
  • Cancun Intl. Airport (CUN) - 100 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Vaivén - ‬6 min walk
  • ‪Nüüd Cafe - ‬8 min walk
  • ‪El Camello Jr - ‬8 min walk
  • ‪El Aguajito Marisqueria - ‬6 min walk
  • ‪Italdo Pasteleria - ‬6 min walk

About this property

Eterna Tulum

  • Featuring a rooftop terrace, Eterna Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. A garden and bike repair services are offered, and in-room conveniences include refrigerators and microwaves.

At a glance

Hotel size

    • 25 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) not allowed

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • No onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Beach shuttle*

Other information

    • Smoke-free property
    • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Poolside bar
  • Swim-up bar
  • Water dispenser

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Bicycle parking
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Uses some LED lighting
  • Water dispenser
  • Reception hall
  • Outdoor furniture

Accessibility

  • Front entrance ramp
  • Well-lit path to entrance
  • 4 stairs to reach property

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: MXN 20 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Clothing is optional at this property.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 71774021

Also known as

Eterna Tulum Hotel

Eterna Tulum Tulum

Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum offer free cancellation for a full refund?

Yes, Eterna Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eterna Tulum?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Eterna Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Eterna Tulum?

Sorry, there's no onsite parking at Eterna Tulum.

Is airport shuttle service offered by Eterna Tulum?

Yes, an airport shuttle is available. The charge is MXN 3000 per vehicle one-way.

What are the check-in and check-out times at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Eterna Tulum and nearby?

Have fun with nearby activities like hiking, skydiving, and snorkeling. Additional recreation nearby includes spelunking, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Does Eterna Tulum have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a microwave.

What's the area around Eterna Tulum like?

Eterna Tulum is a short 15-minute walk from Holistika Art Walk and 18 minutes' walk from Dos Aguas Park.

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