strongly do not recommend this hotel.
Our experience was extremely disappointing from the moment we arrived. We were forced to change rooms three times because the bedsheets and pillowcases were visibly dirty and covered with numerous stains. Cleanliness is a fundamental expectation in any hotel, yet it was clearly not a priority here.
When I politely requested a different room, the receptionist responded with an unprofessional attitude and implied that I was being overly picky, rather than addressing a legitimate concern. This was both frustrating and disrespectful.
In addition, we received our room more than an hour later than the promised check-in time, resulting in unnecessary delays and repeated discussions with the staff. The problems continued once we entered the room: the toilet flushing system was not functioning properly, the shower head was dirty and poorly maintained, and the overall condition of the room suggested a serious lack of hygiene and attention to detail. Furthermore, WiFi doesn’t work properly in the rooms , Towels provided were super dirty .
To make matters worse, the room did not even provide a luggage rack or a suitable place to store our suitcases, making the stay even more inconvenient and uncomfortable.
The only positive aspect of this hotel is its location, which is close to Copacabana Beach. Unfortunately, the excellent location does not compensate for the poor cleanliness standards, inadequate maintenance, and unwelcoming customer service