When we checked in, we were told the elevator was out of order and we were on the 3rd floor. When I balked because of our age and bad knee, Ashley only chuckled. I assumed there were no rooms available on the first floor, since she didn't offer. We combined suitcases and accessories and made it to the top. That evening as we were returning from dinner and asked if the elevator was fixed, the fire alarm went off and we were outside for about a half hour. Next morning, when I was checking out and mentioned the elevator and our location and age, Dorothy said we could always request a room on a lower floor! Not happy. And btw, TERRIBLE coffee! Won't stay at a Baymont again.