I recently stayed at this beautiful hotel, and it is without a doubt one of the top beautiful hotels I’ve ever experienced. The atmosphere has a unique sense of tranquility—from the carefully curated music and calming color palette to the completely silent air conditioning. The room temperature was perfectly controlled, everything was immaculately clean, and the food was excellent.
I would have easily rated this hotel a 9.5 out of 10, if not for one serious issue: room service. Throughout our entire one-week stay, we were never able to connect directly with room service—not once. Each time we needed anything, we had to go through the front desk. While the front desk staff tried their best to help, they didn’t seem entirely convinced this was a real issue. It was frustrating and unexpected for a hotel of this caliber.
There was also a smaller inconvenience—on some days, the housekeeping team forgot to place glasses in the room—but that was minor compared to the room service problem.
In short, an extraordinary hotel with a deeply peaceful ambiance, let down only by a surprisingly poor room service communication setup