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Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property
Family-friendly aparthotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Outdoor wedding area
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Room, 1 King Bed, Non Smoking | Property amenity
Property amenity
Courtyard
Nestled near Playa del Carmen Main Beach, Acanto Playa del Carmen offers a tranquil retreat with continental breakfast, reflexology spa services, and a garden. Treat yourself to aromatherapy or unwind by the outdoor pool with sun loungers. With bike rentals and tour assistance on site, active travelers will appreciate this aparthotel's blend of relaxation and adventure.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Spa
  • Pool
  • 24/7 front desk

Main amenities (12)

  • 29 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Bus station shuttle

Feel at home (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
The current price is CNY795
CNY981 total
includes taxes & fees
Nov 19 - Nov 20

Why we love this property

Blissful spa getaway
Spa treatments, from hot stone massages to reflexology, await at this aparthotel. The rooftop garden offers a serene escape after a day of pampering.
Colonial charm with views
The colonial architecture creates a historic setting for this aparthotel. Guests can unwind in the rooftop garden surrounded by curated decor.
Breakfast at the cafe
Wake up to a complimentary continental breakfast at this aparthotel's cafe. Morning hunger doesn't stand a chance against this free perk.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio Suite (Penthouse)

Highlights

Furnished patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
HDTV
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 3 Bedrooms (Penthouse)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 111 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 111 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 93 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 2 Bedrooms (Penthouse)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Master)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Master)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Double Room Standard

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Superior

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Double Room Superior

  • 38 sq m
  • Sleeps 2

View all photos for Double Room Superior

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Double Room Superior

  • Sleeps 3

Family Room -7 guests- Deluxe with Ocean View

  • Sleeps 7

View all photos for Double Suite Deluxe

Private kitchen | Highchair

Double Suite Deluxe

  • 65 sq m
  • Sleeps 2

View all photos for Quadruple Room Deluxe

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Quadruple Room Deluxe

  • 126 sq m
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Room -6 guests- Deluxe

  • 135 sq m
  • Sleeps 6

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪La Parrilla Playa - ‬2 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

You'll be in a fantastic location at Acanto Playa del Carmen, Trademark Collection by Wyndham, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy, or reflexology. An outdoor pool and a terrace are other highlights, and apartments offer up nice touches like bathrobes and pillowtop beds with Egyptian cotton sheets. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Property size

    • 29 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
PETS

Pets

    • Pets allowed (dogs only, 1 total, up to 10 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free secured onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 68 kilometers*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Beach

  • Near the beach
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Massages
  • Spa services
  • 3 treatment rooms
  • Sports massage
  • Facials
  • Body treatments
  • Aromatherapy
  • Swedish massages
  • Hot stone massages
  • Couples treatment room(s)
  • Reflexology
  • Thai massages
  • Manicures and pedicures

Internet

  • Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 68 kilometers
  • Bus station shuttle (surcharge)
  • Car not required
  • On site car rental

Family friendly

  • Cribs (infant beds): USD 55.0 per stay
  • Children stay free (see details)
  • Highchair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8 AM–10:00 AM
  • 1 coffee shop/cafe
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow top mattress
  • Egyptian cotton sheets
  • Rollaway/extra beds: USD 55.0 per stay

Bathrooms

  • Shower
  • Free toiletries
  • Hair dryer
  • Soap
  • Bathrobes
  • Towels provided
  • Toilet paper
  • Shampoo

Entertainment

  • 40-inch flat-screen TV with cable service

Outdoor areas

  • Terrace
  • Gas grill
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near laundromat

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (600 square feet)

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100.00 per pet per week
  • 1 total (up to 10 lbs per pet)
  • Welcoming dogs only
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 31
  • Soundproofing
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the boardwalk/promenade
  • In the shopping district
  • Near a health or beauty spa
  • Near outlet shopping

Things to do

  • Fitness facilities nearby
  • Ecotours on site
  • Bicycle rentals on site
  • Horse riding nearby
  • Surfing/body boarding nearby
  • Snorkeling nearby
  • Scuba diving nearby
  • Parasailing nearby
  • Water skiing nearby
  • Kayaking nearby
  • Fishing nearby
  • Boat tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 29 rooms
  • 4 floors
  • 3 buildings
  • Built in 2011
  • Colonial architecture

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 196 per vehicle (roundtrip, maximum occupancy 7)
  • Bus station shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 25 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for USD 55.0 per stay
  • Rollaway beds are available for USD 55.0 per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 250 per stay
  • Pets are allowed for an extra charge of USD 100.00 per pet, per week

Parking

  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Discover
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
Acanto Playa Carmen
Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen

Frequently asked questions

Does Acanto Playa del Carmen, Trademark Collection by Wyndham offer free cancellation for a full refund?

Yes, Acanto Playa del Carmen, Trademark Collection by Wyndham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, there's an outdoor pool.

Are pets allowed at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 lbs per pet. There's a charge of USD 100.00 per pet, per week, and there's also a deposit of USD 250 per stay. Service animals are exempt from fees.

Is parking offered on site at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yes, an airport shuttle is available. The charge is USD 196 per vehicle roundtrip.

What are the check-in and check-out times at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 25 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Acanto Playa del Carmen, Trademark Collection by Wyndham and nearby?

Have fun with nearby activities like boat tours, fishing, and horseback riding. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include spa services and a garden.

What's the area around Acanto Playa del Carmen, Trademark Collection by Wyndham like?

Acanto Playa del Carmen, Trademark Collection by Wyndham is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 5 minutes' walk from Mamitas Beach.

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Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Beach
Breakfast
Restaurant
Bed
Shopping
Elevator
View

What guests liked

  • The property is conveniently located near the beach with many walkable areas and options for transportation. (8 reviews)
  • Breakfast was a highlight with a nice selection and fresh options daily. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great staff and accommodation
Rudolpho, 6-night trip

10/10 Exceptional

Second time staying at Acanto. Great place, clean, excellent staff, very close to activities
David, 3-night trip

10/10 Exceptional

Small but nice place, excelent service at the front desk
Alan, 1-night trip

8/10 Very good

The location is very good. There’s lots of eating options nearby and lots of walkable shopping. The area is mostly quiet and it’s safe at night. We enjoyed our stay and enjoyed the large room we had.
Yanira, 7-night trip

10/10 Exceptional

Really nice clean place to stay in one of the best locations in PDC. Anything you need while staying there is within a couple block walk. Parking is also easy and staff is very inviting and friendly.
francis, 4-night trip

10/10 Exceptional

So much to do in area
Robin, 1-night trip

10/10 Exceptional

This is such a cute boutique hotel! Just around the corner is the beach and shops on the other side. My favorite place to stay.
Alexis, 2-night trip

10/10 Exceptional

Located in the heart of the action. Lots of restaurants and shops. Hotel is well maintained and house keeping does an excellent job. Friendly staff at the front desk. Shout out to Miguel for his happy and friendly attitude. His continental breakfasts are the best. The freshest fruits and different breakfast items are set up daily.
Carlos Orlando, 4-night trip

10/10 Exceptional

I loved how friendly the staff was! The rooms were very spacious and well kept. Very centrally located and the view from the roof was beautiful.

8/10 Very good

Steps to 5th avenue yet quaint and quiet. Nicely furnished rooms, friendly staff, close to beach. I would recommend.
Deborah, 1-night trip

10/10 Exceptional

I had a wonderful stay at this well-located hotel, surrounded by shops and restaurants just a short walk away, yet surprisingly quiet. A big thanks to Miguel on the night shift for ensuring our safety and serving delicious breakfasts. Do need to mention he’s also a great guide. It was a fantastic experience!

10/10 Exceptional

Wonderful staff, very helpful when there was an issue to fix. Great location if you want to be close to the busy street. Walkable to bus station and marina and beaches.
Silvia, 3-night trip

10/10 Exceptional

We enjoyed our stay at this place, staff was friendly place was cleaned daily, the night shift gentleman was extremely nice . The rooms can be a little noisy depending on who is in the other room .
Manon, 7-night trip

4/10 Fair

Stayed in a suite. It was very accommodating. However, nobody cleaned our room until Thursday. (We were there M-F). We had to ask 3 times to get new towels. They seemed understaffed. The area was safe. Lots of great shopping.
Cameron, 4-night trip

4/10 Fair

Location was great. Property is old, room was super small, lady in front desk was rude. No hair dryer, no iron, no coffee machine, you have to ask. Small pool in the middle so it’s noisy when people swim and hang around. The only thing is the location was good.
Batool, 3-night trip

8/10 Very good

Truly enchanting, this smaller and more intimate hotel proved to be an excellent choice. The suites are beautifully furnished with comfortable beds and tasteful decor. A reasonably stocked kitchen with a full size fridge and stovetop. Staff are wonderful and quick to please. Just steps from 5th avenue it was remarkably quiet and calm. Walk to the beach or enjoy the pool in the courtyard. The rooftop patio has a bar-b-que, tables and chairs, loungers and a fantastic view of the ocean. And there is always a cool breeze. I would definitely recommend this hotel to my friends and family.
Deborah, 13-night trip

8/10 Very good

The staff were all very friendly and helpful. They even gave me a bottle of wine surprise for my birthday. The elevator was broken and it was hard to keep walking up and down 3 flights of stairs. The free breakfast was very nice with fresh fruit, cereal, hard boiled eggs, toast and other breads, yoghurt.

8/10 Very good

Loud Noise and music from street could be heard until 4 am
Nora P, 1-night trip

8/10 Very good

1. Staff was 5/5. Very accommodating and helpful. They don’t automatically clean the room or change towels but have no issues doing so upon request. Beach towels are provided upon request. Front desk ladies linked us up with an affiliated tour operator for discounted Chichen Itza tour (which was excellent). We were allowed early check in and late check out free of charge, which helped us manage our time so much better. 2. Location was 4.5/5. It was just off 5th Ave and about a block away from the beach, but that said, it’s relatively far (12mins walk which feels more like 25mins under a 37C sun) from the ADO station which is where the hub of activity seems to be (buses, ferry to Cozumel, Parque de los Fundadores) and the nearest beach isn’t the prettiest section. Mamita’s is just a short walk away though. 3. Property was 4/5. The look of the whole building is charming (just like in photos). The room is spacious and well-appointed, but the age of the property does show. The light fixtures are a bit dim now, the shower head has uneven water pressyre and there’s a bit of an “old” smell. All in all, not bad but could use an update.
Toni Ysabelle Javellana, 3-night trip

10/10 Exceptional

Excelente ubicación, piscina en reparación
Ma de los Angeles, 1-night trip

8/10 Very good

Tout était très bien! À l’exception qu’un gérant nous a volé $200USD dans le coffre-fort! Seul un gérant pouvais voler avec le module de programmation. Il a accusé les femmes de chambres mais elles n’ont aucune possibilité de voler dans le coffre. J’aurais aimé obtenir une compensation mais rien n’a été offert car ceci aurait confirmé la responsabilité du gérant!
David, 7-night trip

10/10 Exceptional

Great property in a good location.
Eduardo, 1-night trip

10/10 Exceptional

The initial room we were given when we checked in late in the day, wasn't great. It was rather small, felt unkept and the bathroom had water pressure issues. When we brought up the issues to the management, they were happy to make the switch the next day and gave us the free upgrade to a suite. Which was very spacious, clean and comfortable. Laura- one of the manager was very accomodating and all the hotel staffs were helpful and friendly. Acanto felt like home during our stay!
Sue, 4-night trip

10/10 Exceptional

Great staffing, customer service oriented
Udalio, 5-night trip

8/10 Very good

The room had a few problems such as the shower pressure, leaking sink, living room tv had not volume. The property is cute, but if you’re like me, you probably won’t like the noisy bed sheets. The breakfast consists of boiled eggs and coffee, some individual cereal boxes and toast. The night guy Miguel was the best worker at the property.
Mirza, 3-night trip