Our room has terrible Wifi signal 80% of the time.
When I inform the front desk, he (Older gentleman) just said “no one ever complain before” and treat me as a trouble maker. I only use iPad.
Because I check out the hotel at 6am in the morning, When I asked for early payment of hotel bills the day before check out, the same older employee tell me “it’s not possible to do so”. I thought he did not understand me.
When I tell him again, He said in a very inpatient and loud tone: “I just told you it it not possible”. (I was always with a smile and asking politely)
His loud tone and hand gesture were unprofessional . (I cannot believe how he treated hotel guest with such unprofessional attitude). He should just explain to me like all other normal hotel employees instead rudely almost yell at me.
My experience with this older gentleman at front desk regarding weak unstable WiFi and prepayment has been terrible. I will never return to this hotel. He should learn from other younger staffs in hotel.
kuang hong
kuang hong,4 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
patricia
patricia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Stephanie
Stephanie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Very clean. Room was very nice. Bathroom very modern however it was small. Very little counter space.
Location was excellent.
Raymond
Raymond,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Maria
Maria,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
ROBERTO
ROBERTO,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Todo excelente, lo recomiendo
Maria Refugio
Maria Refugio,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Excellent
Excellent séjour. Personnel très aimable. Chambre d’une propreté irréprochable et bien équipée. Hôtel très bien placé.
Sabrina
Sabrina,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Stille og fredelig område i en travel by. Hjelpsomme i resepsjon med både taxi og restaurant forslag. Kort avstand til det meste i en by man må forvente å gå mye.
Inger
Inger,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Quarto excelente, cama sensacional! Localização muito boa!
Marlon
Marlon,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Ótimo hotel em Roma.
O Hotel é bonito, acolhedor, bem localizado. Quartos e banheiros grandes. Roupas de cama e banho de ótima qualidade. Não tomamos café da manhã.
RAFAEL
RAFAEL,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Wonderful Spot
Excellent staff. We loved the rooftop bar and restaurant.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Hotel Raffaello
Ótima estadia no hotel Raffaello. Staff muito simpático e sempre disposto a repassar informações e dicas da cidade! Ótima localização com bom acesso ao centro histórico. Recomendo a estadia!
Ademir
Ademir,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 12 日
Jim
Jim,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 11 日
The staff is helpful and friendly. The location is convenient for sightseeing. The pavements and roads can be hard on feet (because they are uneven). Traffic is also bad. Taxi travel takes longer than expected due to traffic. The problem is Rome not the hotel.
Richard
Richard,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 4 日
Maryann
Maryann,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 4 日
Great hotel
Comfortable bed, very clean, close to everything. Great rooftop bar.
Mary
Mary,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Lovely central place to everything
Emma-Jane
Emma-Jane,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Teija
Teija,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Friendly and helpful staff; convenient location
Steven Lee
Steven Lee,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
As always the staff was amazing!!! The room was great, attention to detail...hopefully Ill be in Rome again.