Having stayed at the Mamaison in Belfast, I was really looking forward to having the same excellent service in Warsaw. The reviews seemed to support my preconceived ideas, but the hotel didn't quite live up to my expectations, and is a world away from the hotel in Belfast. The front desk staff were excellent: helpful, courteous and totally professional. The room, which was more like an apartment was clean and tidy but the layout was slightly odd with no TV in the second bedroom. Also, two bathrooms but only one toilet. The two sofas became beds but then there was no where to sit! Anyway, this aside I'd have given it a four stars but then we come to breakfast. It was awful. Really poor selection and the staff looked like they'd been pulled off the street. The girl who served us looked like they'd been a death in the family beforehand, and she didn't change clothes in the three days we took breakfast. Surely, the hotel could invest in standard uniform? There were boiled eggs on offer, only that. If there were other options, we weren't told. Frankfurters, extremely fat bacon (rind) and sweet waffles pretty much made up the hot food section. That was it for hot food. The biggest laugh was reserved for the supermarket bought in pastries which were covered in flies. To make matters worse, as soon as breakfast was over, the staff helped themselves, fishing out the food with their hands - a serious lack of professionalism. It would be easy to turn this around, with the right manager.
