The hotel was sold to different owners, no reservation was made, no refund from hotel available. I will seek a refund from you and report transaction as fraud to the credot card company.
Chase
Chase,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 19 日
I checked in and went to my room and it smelled terrible (smoke and bad odor). Called the front desk and was told they had to come to my room. When the front desk person came to my room she said it was a non-smoking room and it had been cleaned. I told her to smell it—she just insisted it had been cleaned and that no one smoked in the hotel. They wouldn’t change my room even though the hotel was empty. When I went into the stairwell, surprise!! Cigarette butts everywhere—thought it was a non smoking property. The bathroom didn’t have a sink stopper or pea trap on the sink so I also got to enjoy the smell of sewer gas in my room. What a total dump!!
When I spoke with the manager upon my checkout, she was extremely apologetic and nice and tried to comp the room but alas I used Hotels.com points which is too much trouble to get back.
Blaine
Blaine,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 19 日
The room was absolutely amazing for the price. The bed was so comfortable that I actually overslept and didn't want to leave. I would have loved yo have been able to stay longer and make use of v the gym and the pool. Both looked great. If I am ever in Amarillo again I know where I will be staying. I have told everyone I know that if ygey have to stay in Amarillo, this is the place.
Jacqueline
Jacqueline,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
Scarlett
Scarlett,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Heather
Heather,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Cathy
Cathy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Yes
Sharon
Sharon,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 3 日
I was given keys to room that had a person in it already. Carpets need to be replaced. Bed spread, mattress and pillows were old.
RONALD
RONALD,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 2 日
Charged me for a day i had already booked through hotels.com
Ruby
Ruby,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Yeah the room was
sean
sean,5 晚行 程
Expedia真实住客点评
2/10 很差
2025 年 12 月 1 日
Ruby
Ruby,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 30 日
The heater in my room didn't work, but I got back around 11pm and didn't want to try and change rooms I just wanted to go to bed but it was cold. The rooms are just run down and not good quality. The fact that the whole front wall/door is made of glass/giant windows is kind of weird, and also no windows to the outside makes it feel very dark and eerie. The staff was all very nice and helpful but the vibes were not great. I was located to a lot of things I wanted to do however.
Renata
Renata,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 11 月 29 日
JIMMY WAYNE
JIMMY WAYNE,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Dillon
Dillon,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 26 日
Rahab
Rahab,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 26 日
Briana
Briana,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Leonardo
Leonardo,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 25 日
Robert
Robert,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Luis
Luis,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 23 日
Room clean enough. Breakfast was supposed to be serverd till 9:30. Went down at 9 & it was already closed up.
Patricia
Patricia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
SergioJrChiqueto
SergioJrChiqueto,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Dog friendly accommodations and free breakfast!
Roger
Roger,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Clean rooms and a free breakfast make this place a great value