We enjoyed a brilliant stay, with only two things that let the hotel down. The staff were very helpful, the rooms clean and well presented and the location is just stunning.
However, we were greeted upon arrival and shown to our room. At this point there was a single bottle of water pointed out as being complimentary and the only water that would be complimentary for the entire week. Whilst I understand that there are limits on everything, we did think that a five-star hotel should provide a bottle of water each day, especially through the summer months.
Secondly there is a shuttle service that operates between the hotel and town centre. Unfortunately there is only one run (departing at 6.30pm) that will get you into town before 8pm and the shuttle is a 7-seat vehicle. For a hotel with nearly 100 rooms this simply isn’t enough capacity and should be increased by either increasing the number of departures or the vehicle capacity (or both!).
Both of these points are minor but were disappointing and we expected better from them for a five-star hotel. A couple of minor tweaks and this really would compete with some of the super expensive five-star hotels in the town.
真实旅客
7 晚行程
8/10
Maria
1 晚行程
10/10
Our stay at Parco dei Principi was absolutely incredible. The customer service was truly exceptional—every morning we were greeted by name, which made the experience feel so personal and warm. On our first night, we arrived late due to a traffic incident, and the staff went above and beyond by offering food and drinks from the bar even after the kitchen had closed. They also arranged all our taxi needs and, impressively, noticed us arriving via the security cameras and immediately came out with a cart to help with our luggage. Every detail of our stay exceeded our expectations. I would absolutely recommend this hotel to anyone visiting Sorrento.
Lina
3 晚家庭旅行
10/10
Pierre
3 晚行程
10/10
Very nice hotel with pool direct to the sea.
It had everything we needed and the service was excellent.
The surroundings are very nice. About 15 minutes walk to city centre of Sorrento with many restaurants and shops.
Breakfast good - restaurant at dinner maybe not that good food but very nice staff.
The rooms with view towards the park were nice.
We can recommend this hotel.
Allan
2 晚结伴旅行
10/10
Helt underbart hotell!
Annika
7 晚行程
10/10
We had an amazing stay at Parco dei Principi Hotel! The accommodations were elegant and comfortable, the staff was incredibly welcoming and attentive, and the food was absolutely delicious. Everything exceeded our expectations - we can’t wait to come back!
Jeremy
3 晚行程
10/10
Bob
1 晚结伴旅行
8/10
Francieli
2 晚行程
8/10
Hotel is 20min from center. Also a little old.
Fantastic garden and terrace.
Excelent service.
Alejandra
4 晚行程
4/10
Anders
1 晚行程
10/10
Donald
1 晚行程
10/10
Alison
3 晚行程
10/10
It is a lovely hotel set in beautiful gardens. Clean and really friendly and helpful staff. A 15-20 minute walk into Sorrento but good for walking off all the pasta and gelato!
Danielle Paula
7 晚结伴旅行
10/10
Very nice hotel with beautiful view. All the staff were polite, helpful and efficient. The rooms were both spacious. The grounds are beautiful.
Georgia
2 晚家庭旅行
10/10
The staff was on the ball and helped with all of our needs! The view is unbelievable the rooms were perfect and most of all clean!!!
Kim
3 晚家庭旅行
10/10
Exceptional service all round, a 15-20 minute walk from the centre of Sorrento but worth it. Food was superb, and rooms cleaned twice daily. Couldn’t fault it.
Jamie
4 晚浪漫旅行
8/10
Overall, very nice hotel
Theresa
6 晚行程
10/10
Vert nice hotel you get what they promise
Inge
4 晚结伴旅行
8/10
Beautiful property with too many staff members not interested in the customers’ experience and needs.