I am so unbelievably angry and frustrated with my experience at this hotel. We had initially reserved our stay three weeks prior, we live in upstate NY so we drove 9 hours to get to this hotel. TWO HOURS before check in time they called us, just one time, to tell us that they would have to cancel our three night stay due to an inspection at the hotel. The lady very rudely told me that we would be “allowed” to stay that night at the hotel but at 9 AM we would have to leave. This completely baffled me, and I was left even more bewildered when they refused to refund us for our full stay. Perhaps the only positive thing i am able to say is that the rooms are very big compared to NYC standards, however the floors were not mopped and the towels had blonde hair all over them. But the customer service is atrocious. There were two individuals at the front desk, one lady and one man, both who were extremely dismissive and rude. At one point the next morning before we left I went to ask for our breakfast, that was INCLUDED in our stay, and the lady rolled her eyes and huffed and puffed while packing a brown paper bag of a rotten apple and dollar tree snacks. I wish i was joking. This entire experience was a living hell and if i could rate my experience -10 i would in a heartbeat.
