The receptionist Wisam was so kind when solving our problem as we had a problem that hotels.com consider a 13 years old as a child but the hotel rules don’t so we had to pay extra money for her. Club lounge all staff are so kind and professional
Naheel
Naheel,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Omar
Omar,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Excellent
Omar
Omar,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Suzanne
Suzanne,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 18 日
Wow!
All I can say is wow! The property is gorgeous and has outstanding service and food. The management is doing everything right! Special mention for Baha and Aya!
Gayle
Gayle,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Saeed
Saeed,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Amazing hotel
Liliya
Liliya,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 9 月 29 日
Alfred
Alfred,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 28 日
Saeed
Saeed,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 28 日
Had a two night stay here as part of a bigger trip around Jordan. Hotel is very beautiful, finished to a high standard and frequented by the rich and famous of Amman. The pool area was great but there were preparations for a large event so closed earlier. The room was lovely but day one only hot water and day two only freezing cold! The maintenance fixed the issue but there was nothing forthcoming by way of apology or compensation which seemed inconsistent with a 5* prestigious hotel. After commenting on this the manager offered 20JOD…
We subsequently stayed at the Fairmont opposite on the last night and can highly recommend this for stunning rooms, incredible personal service and the most out of this world Asian restaurant.
Sophie
Sophie,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 16 日
The manger was good check in staff was helpful
Dining staff was rude raciest and very unprofessional the supervisor was not helpful at all I told her of what happened and she was like it’s fine I told I’m put a bad review and she was it’s okay no customer service at all very bad with customers, it’s a horrible experience to deal with employees that can’t take care of a customer I don’t think its worth the money.
Ahmad
Ahmad,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 16 日
This property is absolutely incredible. Every single detail is thought of. The room's are spacious, beautiful and clean. The service from all staff is exceptional. Would easily and happily stay here again.