Hotel Chichen Itza

Property class: 3.5
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan

Choose dates to view prices

When you stay at Hotel Chichen Itza, you'll be just a 5-minute drive from Pyramid of Kukulkan and Court of the Thousand Columns. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Pool bar
  • Room service
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff

For families (6)

  • In-room childcare (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY420
CNY506 total
includes taxes & fees
Oct 13 - Oct 14

Room options

View all photos for Superior Room, Patio, Pool View

A room with two beds, a dining table, a chair, and a view of greenery outside.

Superior Room, Patio, Pool View

7.4 out of 10
Good
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

A room with two beds, a window with curtains, a wooden ceiling, and a green wall.

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 5 min drive - 3.6 km
  • Temple of the Warriors - 5 min drive - 3.6 km
  • El Caracol - 8 min drive - 6.7 km
  • Cenote Ik kil - 10 min drive - 7.5 km
  • Pyramid of Kukulkan - 17 min drive - 7.4 km

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Pueblo Maya - ‬4 min walk
  • ‪Taco Maya - ‬3 min drive
  • ‪Hacienda Xaybe'h D'Camara - ‬2 min walk
  • ‪Chilam Balam - ‬14 min walk
  • ‪La Gran Chaya - ‬7 min walk

About this property

Hotel Chichen Itza

  • When you stay at Hotel Chichen Itza, you'll be just a 5-minute drive from Pyramid of Kukulkan and Court of the Thousand Columns. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 40 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • Free uncovered onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 29-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Dining

LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Chichen Itza Hotel

Hotel Chichen Itza

Hotel Chichen Itza Tinum

Chichen Itza Tinum

Hotel Chichen Itza Hotel

Hotel Chichen Itza Tinum

Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza offer free cancellation for a full refund?

Yes, Hotel Chichen Itza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chichen Itza?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Chichen Itza?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Chichen Itza?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless check-in is available.

What is there to do at Hotel Chichen Itza and nearby?

Hotel Chichen Itza has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Chichen Itza?

Yes, there's an onsite restaurant, LOS ARCOS.

Does Hotel Chichen Itza have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Chichen Itza like?

Hotel Chichen Itza puts you in the heart of Tinum. Popular attractions include Pre-Hispanic City of Chichen-Itza, which is 3 minutes away by car.

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Reviews

Hotel Chichen Itza Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The included breakfast was consistently described as delicious, tasty, and fantastic with a variety of options. (25 reviews)
  • The pool is a welcome feature, described as fantastic, superb, and wonderful, providing a great place to relax after a long day. (23 reviews)
  • Parking was convenient and easily accessible on site. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Food
Ruins
Family friendly
Trip
Towns

Reviews

Verified review

8/10 Very good

Great location and a nice hotel.
Verified review

10/10 Exceptional

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Verified review

10/10 Exceptional

The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.
Verified review

8/10 Very good

Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.
Verified review

10/10 Exceptional

Wonderful hotel with friendly staff.
Verified review

8/10 Very good

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Verified review

10/10 Exceptional

Beautiful property and convenient location for everything we needed to do in the area.
Verified review

8/10 Very good

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Verified review

10/10 Exceptional

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
Verified review

10/10 Exceptional

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Verified review

10/10 Exceptional

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Verified review

10/10 Exceptional

We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Verified review

6/10 Good

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Verified review

10/10 Exceptional

Clean & great service
Verified review

10/10 Exceptional

Summer 2024

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Verified review

10/10 Exceptional

We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Verified review

8/10 Very good

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Verified review

10/10 Exceptional

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Verified review

10/10 Exceptional

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Verified review

10/10 Exceptional

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Verified review

10/10 Exceptional

Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Verified review

10/10 Exceptional

The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Verified review

8/10 Very good

This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Verified review

10/10 Exceptional

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Verified review

10/10 Exceptional

We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.