The location was wonderful, right on the river and near many amenities and sights to see. The front desk staff were very friendly and helpful during our stay.
There are areas that can be improved, and while I tried to contact the hotel several times, they stopped responding after I brought up these issues:
- When we arrived and went to pay the city tax, they re-charged the hotel fee that we pre-paid through Hotels.com (it was not the city tax, that was listed separately). I didn't notice the amount because it was in EUR but when I got home and asked for a receipt(which they provided), they would not answer why they re-charged the hotel fee.
- While they advertise on their website and the pamphlets when you arrive that you get 50% off the nearby parking, it's actually only 40% off (and when the parking is 32 EUR a night, that really adds up).
- The beds are also VERY stiff but I didn't bring that up because there's not much they can do about that but it's something I want to add to the review for potential visitors in case you're not used to a stiff bed. If you like a harder bed, you'll be fine.
Ultimately it's a good hotel for the price and location but the staff not responding when clarifying questions about costs have been asked has turned me off on giving it 5 stars.