Definitely not a 5 star property nor 4 star. I would say this is a solid 3 star resort to stay at, and that’s being generous. I felt like it was a 2, but the staff for the most part was not too bad, you had some staff that was not good, but you had some that did their job, were polite etc. I’ve stood at so many resorts/hotels, and this one is definitely one of the worst. It’s very outdated, no ac, elevators weren’t working, many attractions weren’t even open, yet we paid full price ? I definitely won’t be staying at this property again that’s for sure, way too over priced for what they have to offer. Don’t be fooled by the pictures, the property looks nothing like the pictures at this point literally. And don’t fall for the Luxury travels agencies membership promotions it’s all a scam, don’t waste your time.