During our stay at the King Hotel, a pipe leak near the bathroom caused water to spread across the floor, which led to my wife slipping and falling. When she tried to steady herself, the bathroom barn door— which was not properly secured at the bottom and came off its track, making the fall even worse.
We immediately went to the front desk, but the attendant offered no real assistance. He couldn’t provide an incident report and told us we would need to wait several hours for a manager. We ended up writing our own statement on a scrap of paper and had the employee sign it, all while recording the process on video for proof.
This experience was extremely unprofessional. The hotel took no responsibility for the situation and couldn’t even provide a proper incident report. Be cautious… your stay here is truly at your own risk.