The front desk is not helpful, asked for a parking receipt, they said no. I don’t like the wash sink is outside of the toilet. People talking outside at night and early morning which is very noisy.
Fanny
Fanny,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Anne
Anne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Great stay with spacious room and great view!
Very smooth check in online.Although they have a front desk person if you need assistance. The room was spacious, clean and the view from the rooftop pool area of the beach was beautiful! Jason provided great customer service!
Rhonda
Rhonda,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 4 日
We checked in late tuesday night so we just change and straight to bed. My wife took a shower first and the shower isnt draining. The room has no phone to call the front desk we had to use our cell phone to call. I told them that we r in the hurry we need to shower and head out. Customer service said they will have someone up there and it may take 12 hours for them to come. I asked them if we switch room cause we need to head out. They absolutely refused. We waited for over an hour. No one came so we just changed and head out.
We came back that night and the shower still hasnt been fixed and no one clean our room. I called the customer service again. 30 min later someone showed up. He said someone already fixed it. I said no they didnt. The guy didnt trust me. He came in and checked it out. It still not fixed. He offered us another room to shower and customer service offered 50 dollars credit like we gon come back there after all this??? They r crazy...
Thuan
Thuan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 31 日
Not for us
Very noisy location. Room was a little too austere but the worst thing was the bed. It was so low we could hardly get in and out of it! The best thing about this place is the delightful staff.
Lisa
Lisa,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
Cecilia
Cecilia,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Jayon
Jayon,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 6 日
there were bugs in the room on the dresser and bed side table. the front desk was not able to give us another room, the gave us lysol wipes & spray. the shower was also broke. they said they could not give us any credit since we booked thru hotels.com. I should be given a credit for what I paid. this stay was unacceptable
Candi
Candi,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 5 日
Evelyn
Evelyn,6 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 5 日
College dorm room or hotel room?
My hotel room was at the end of a corridor that felt like it was a walled off corner of the parking lot. The room itself felt creepy and overall poorly maintained. The air conditioning was broken, and in its place was a tiny portable heater and fan. Maybe the upstairs rooms are nicer, but if you have to stay in room 110, don’t!
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Couldn't get into our room!
Underwhelmed by this stay. The first and second levels were updated in the hallways and shared spaces, but the 3rd floor, where we stayed, was under heavy construction. It was a mess. Elevator was loud and slow. We couldn't get into our room and had to call for a new code. New code only worked once, so we had to get a key fob from the front desk (luckily someone was there). That only allowed us into the building but not our room. We had to get a physical room key. Then the shower had no body wash. I text to request some and was simply told "we don't have any at this time." with no other solutions. And lastly, I was unable to request a later check out and was directed only to the app which was unhelpful. Not the experience we were expecting in Laguna Beach. I recommend they figure things out quickly.
Candace
Candace,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Good value
Bed was just OK. Probably should be upgraded. Room was a good value.
scott
scott,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 19 日
Okay
Workers woke us up early talking loud. The shower was minimalist and made a mess with water splashing. For the cost I wish it was a better experience.
AJ
AJ,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Maria L
Maria L,11 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Giselle
Giselle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Alissa
Alissa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Ryo
Ryo,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 1 日
Stayed for 4 nights. Room 310. The property clearly has differed maintenance. Our room was seriously neglected. Very dated decor and design. Everything needed updating. Room was on PCH and the street noise was awful. If all the rooms are like this one I’d never stay here again. Such a shame because the area is great but with so many options for hotels Sonder really needs to do better.
erycka
erycka,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 1 日
Adequate and Helpful Staff
Staff was very helpful. Rooms are spacious and in main part of Laguna Beach. Coffee Makers were a bit old. Would have been nice to have a microwave in room.