The place was clean. The service people seemed annoyed with us. They were professional enough though . The location is not on the main road but using google maps it was easy to find. Walking distance easily from where the bus drops you off. Shops and restaurants close by. The bed however was really really firm. Almost like they put a little padding on a piece of plywood.
Todd
Todd,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 22 日
Ok stay
Ok stay in three-star hotel. I’m guessing all hotels in this pricerange in Venice are a bit molded and dated, so I think I got what expected. Ok place to sleep but definitely could be cleaner and bed should be replaced. With a little bit of a touch-up would make wonders for the rooms!
Alina
Alina,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 15 日
Hotel Booking Discrepancies and Poor Conditions
We had a very disappointing experience with hotel stay, and the reality of the room did not match your expectations based on the Hotels.com website. Here's a breakdown of the feedback:
* Inaccurate Website Information: The photos and descriptions on the website did not accurately represent the room we received. This is a significant issue, as travelers rely on this information to make informed decisions.
* Lack of Transparency: Hotels.com failed to disclose that the booking was for an apartment-style suite with no daily housekeeping. This is a crucial detail that should be clearly stated upfront.
* Limited Room Supplies: We had to purchase basic supplies from outside, which is not what one expects from a hotel. This suggests the room was not adequately stocked for the duration of your stay.
* Poor Room Condition: The room was in a "bad state," and the comforters were "smelly." This indicates a lack of cleanliness and poor maintenance, which is unacceptable for any accommodation.
* Misleading Third-Party Booking: You felt misled by Hotels.com, as the experience did not align with the standard you've come to expect from them.