The room I booked on the platform showed that the reservation was successful and the payment was successful, but I drove to the front desk of the hotel and told me that there was no room to return it. I had no problem with it, but the money was not refunded to me. I booked another hotel and checked in, but Hilton Garden Hotel still didn't know when to refund the money. I will get a refund soon, regardless of the room. Why can I make a reservation and pay successfully without a room?
??
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 9 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Ana
Ana,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 4 日
Lovely checking experience with Lord. Very easy.
The room was clean but not what I was expecting from a Hilton hotel. The shower floor had paint chilling all around it and the comforter on the bed had so many loose strings it looked like it should be replaced for sure.
Amy
Amy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 1 日
Maxine
Maxine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Sandra
Sandra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Samon Maydelys
Samon Maydelys,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Great stay!
Great hotel and amenities. The shuttle was super convenient to get back and forth from the metro station. Staff was friendly and attentive.
Michelle
Michelle,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Loved the stay!
Nice elegant hotel to stay. I loved it and would recommend to others. I would stay again for another visit.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Sandra
Sandra,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
Gjonzef
Gjonzef,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Alex
Alex,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Good price
It was great hotel for the price.
Palina
Palina,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Michael
Michael,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Maria
Maria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Geniene
Geniene,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
I had an amazing experience with the front desk personnel. We were greeted by a young lady (Sarah?) that was very welcoming and professional, then next day there was another young lady (from Afganistan?) and she was super helpful and going out of her way to meet our needs (extran blanket, shuttle service, water ... and the last day there was a gentleman that was also super nice and professional. I am impress with your service, finding people like this, that would make me feel like at home is a very special thing.
Thank you!!!
:)
pawel gajer
Pawel
Pawel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Front desk staff member was very friendly, professional and extremely helpful. This was my first time attending a concert at Wolf Trap and the desk attendant was very helpful with directions on how to get there.
Cheryl
Cheryl,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 28 日
Hung
Hung,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
Jason
Jason,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Tumenhuu
Tumenhuu,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 9 日
Paid the extra fee at check in which should have consisted of snacks and drinks being in the room and there was nothing. I will be reaching out to get a refund since those items were not available.
Lorraine
Lorraine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
Toilet needed work. The seat was loose and the toilet would run sometimes.