The room I booked on the platform showed that the reservation was successful and the payment was successful, but I drove to the front desk of the hotel and told me that there was no room to return it. I had no problem with it, but the money was not refunded to me. I booked another hotel and checked in, but Hilton Garden Hotel still didn't know when to refund the money. I will get a refund soon, regardless of the room. Why can I make a reservation and pay successfully without a room?
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Expedia真实住客点评
8/10 很好
2026 年 2 月 16 日
The room was nice and clean
Naseema
Naseema,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 25 日
Very clean andcomfortable
Ellen
Ellen,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 25 日
Upgrade on bathroom and lighting
Oniki
Oniki,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Clean
Mitchell
Mitchell,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 17 日
The hotel was quiet, and the room was clean and well maintained. Fatmir was exceptionally polite and professional, making me feel genuinely welcomed. This level of professionalism in the hotel industry is rare to find today.
Nermina
Nermina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 12 日
The staff was excellent and the room was spotless
David
David,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 6 日
The room was clean and comfortable. $15/day parking is pretty reasonable given the street parking is scarce. My only issue is that there is no sliding door for the shower so you get wet with cold water when turning it on. Other than that, the room was very accommodating and the front desk staff is friendly and helpful.
Lourdez
Lourdez,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 27 日
Need to disclose parking fee of $15 per night.
Need better quality toilet paper for a Hilton.
SOLOMON
SOLOMON,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
Dylan
Dylan,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 25 日
Reza
Reza,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
Breakfast service was very slow; tables that sat after us were served way sooner
Geri
Geri,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 5 日
Seunghyung
Seunghyung,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
TODO LIMPIO Y AMABLE EL PERSONAL, PERFECTAS CONDICIONES
EMIR
EMIR,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Gina
Gina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Rooms were clean and staff very friendly
marius
marius,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 30 日
Lindsey
Lindsey,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Kristen
Kristen,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 11 月 28 日
Anthony
Anthony,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 24 日
Alex
Alex,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Victoria
Victoria,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 16 日
There was no free breakfast! The laundry was convenient! I told the front desk guy about a loosely hanging branch near vehicles and he immediately got defensive and said " We're not responsible"!! Appalled by the response!