Does THE ROOMS - Hotel & House offer free cancellation for a full refund?

Yes, THE ROOMS - Hotel & House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at THE ROOMS - Hotel & House?

Yes, pets are welcome. There's a charge of EUR 20 per pet, per night, and there's also a deposit of EUR 100 per stay. Service animals are exempt from fees.

Is parking offered on site at THE ROOMS - Hotel & House?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at THE ROOMS - Hotel & House?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Does THE ROOMS - Hotel & House have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.

Does THE ROOMS - Hotel & House have any outdoor private spaces?

Yes, each apartment features a yard.

What's the area around THE ROOMS - Hotel & House like?

THE ROOMS - Hotel & House is in Bockenheim, a short 14-minute walk from Leipziger Strasse.

THE ROOMS - Hotel & House, Frankfurt: Hotel Reviews, Rooms & Prices

8/10 Very good

Jan 13, 2023

New hotel, nice bed!

The hotel is quite new, nice room but way too big! The bathroom is nice but not functional; no shower curtain or closure (water all over..) a big wash basin but no place to put things.. The hangers in the wardrope very simple/bad quality, chairs to eat but not a proper table… no waste basket..? the functionality had not been thought through.. quiet area, small balcony. Nice breakfast area, but no evening restaurant or bar, and located remote.. good distance to exhibition.

Jonsson, 1-night trip

10/10 Exceptional

Oct 31, 2025

The staff was very accommodating to my early arrival.

Allan, 2-night trip

8/10 Very good

Jul 27, 2025

Escaso menaje, excelente lugar

El aparthotel está genial, tanto de aspecto como de limpieza y comodidad. La cama es muy buena, el sofá cómodo y el personal muy amable. Los contras son que el menaje de cocina es mínimo, dos de cada, y no hay tijeras, cazo, espumadera, etc, pero bueno, no es lo más importante. Solicité perchas para la ropa y amablemente me las proporcionaron. Lo más dificultoso es aparcar, ya que es una zona con bastantes talleres alrededor e incluso una base de taxis y siempre está la calle llena de coches. Aún así, lo recomiendo totalmente, porque cuando salgo lo que quiero es una buena cama y una buena ducha y eso lo consiguen. Recomendable al cien por cien.

Jose María, 3-night trip

8/10 Very good

Jul 15, 2025

Absolut und ohne Ausnahme keine Gäste erlaubt, auch nicht zum gemütlichen Treffen tagsüber zum Geburtstag, das ist kein guter Service

Maic, 3-night trip

6/10 Good

Jun 24, 2025

Hallo zusammen, Für Frankfurter Verhältnisse okay! Wer die Haare in der Suppe sucht wird hier definitiv fündig. Sieht schick aus, ist es aber nicht. Mittelmäßig Macht eure eigene Erfahrungen ist immer am besten. Kleiner Tipp, Zimmer zu Straßenseite nehmen, dann seit ihr Safe! Pro und Contras gibt es jede menge!

Die Wahrheit!
In der Hotel eigenen werbe Video sieht ihr das Migranten Heim im Hintergrund nicht😉

5 Etage Richtung Straße, ordern ein muss!

Ahmet, 11-night trip

10/10 Exceptional

Jun 19, 2025

Einfach super.

Andrea, 3-night trip

2/10 Poor

Jun 11, 2025

Cavemen at the reception

The property itself is not bad but the people working there is a nightmare, like caveman. At check in, I had a ten euro in my hand so the receptionist asked if it’s his tip, in fact it was but to ask is kinda cheap. Then he tried to negotiate more tips to give us the room on the floor we wanted, any simple request he cheeky asked for a “tip payment”. It’s also super dirty at the property . They charge a high deposit which is not mentioned here and guests are not allowed to have visitors even for 1 min kinda like a dorm .

Alyssandra, 6-night trip

10/10 Exceptional

May 7, 2025

God beliggenhed og komfortabelt hotel.

Virkeligt dejligt morderne hotel og venlig modtagelse jeg gerne benytter igen en anden gang.

Evita, 1-night trip

2/10 Poor

Mar 26, 2025

personal unfreundlich

Yasmin Tracy, 1-night trip

8/10 Very good

Dec 29, 2024

Just like home love it

Humphrey, 1-night trip

2/10 Poor

Dec 15, 2024

Schrecklich…… darüberhinaus habe ich im Zimmer etwas vergessen und nicht zurückbekommen……..

David, 28-night trip

2/10 Poor

Dec 2, 2024

Kompletter Reinfall die Mitarbeiter sind die reinste Katastrophe sind gar nicht kulant und kommen einen auch nicht entgegen

Muhammet, 1-night trip

4/10 Fair

Nov 27, 2024

Dünne Wände und kein Bier im Kühlschrank. Man hat alles in den Nebenräumen und Flur mitbekommen, als wäe man dabei. Wird nicht nochmal gebucht.

Evelution, 5-night trip

10/10 Exceptional

Nov 1, 2024

Ich fand die Suite sehr sauber und schön. Habe mich sehr wohl gefühlt. Das Zimmer ist sehr Modern gewesen. Vor allem fand ich es cool, das es an der Rezeption, so wie bei Check In als auch bei Check Out ziemlich schnell ging. Die Rezeption war freundlich und man konnte in Ruhe den Aufenthalt genießen.

Faiza, 3-night trip

10/10 Exceptional

Jun 24, 2024

Exceptional apartment hotel with so many services

This is one of the best apartment hotels in Frankfurt. Very close to messe. Decor is very nice. Very clean. Staff speak very good English and are so helpful. It is also very quiet and the restaurant is amazing. Highly recommend to all.

Kishwar, 3-night trip

8/10 Very good

Mar 25, 2024

Für eine Nacht vor dem Abflug oder nach der Ankunft am FRA okay

Marc, 1-night trip

6/10 Good

Feb 21, 2024

Sehr modern und schön eingerichtet! Allerdings ziemlich abgelegen im Industriegebiet. Die Rezeption war mehrfach nicht gerade freundlich. Es gab keine Duschwand, sodass das halbe Bad unter Wasser stand. Die Klima funktionierte nicht und auch nach Nachfrage keine Hilfe erhalten. Das Bett ist viel zu klein und das Zimmer war nicht für, wie gebucht, zwei Personen ausgestattet. Alles mehr Schein als Sein, dennoch für einen kurzen Aufenthalt ausreichend.

Laura, 2-night trip

4/10 Fair

Feb 18, 2024

Hello, we stayed in this property for two nights. It was advertised as a very nice location on your website, however the actual condition is different. Heating system was broken in both rooms, so it was blasting hot air. When we spoke to the staff member, they said they'd fix it same day. They couldn't so they said we would be able to change rooms for free next morning. The other room was located 100cm away from reception, meaning I could hear everything. As people kept checking in throughout the night, I could hear everything and therefore couldn't sleep. When complained, the receptionist said I could also change the room next day. However next day, they said all rooms very gone and we were left with the same issue. I'm really not happy about this as it made the whole stay & work trip much harder. I would like to ask for a partial refund, either directly to the card or some sets of Expedia vouchers. Thank you.

MARIJA, 2-night trip

2/10 Poor

Jan 31, 2024

Checked in and they told me.my cc was declined and they cancelled my room. Told them that could not be possible because I was charged on Jan. 9th when I booked. He took my card and charged me again. Went to room, it had no heat. Called front desk they said they would send someone. No one came we had to ask the maid to help. He turned on the heated floor in the bathroom. We went down to breakast tolld them we would pay for it. When we returned to the room ... still no heat. We decided to check out. Told them fromt desk we were checking out and would pay for 1 night and meal to please adjust our bill. He could not do it. It was a nightmare! Rooms overlook a construction sight and trailers. No heat in the rooms. No luggage rack. You get 2 hangers. Not what their photos depicted. Now I have to work with my bank to get my money back! Warning .... Do Not Stay Here!

Theresa, 7-night trip

4/10 Fair

Jan 4, 2024

OK

Hotel neu, Zimmer groß und schön, aber Gewerbegebiet und Flüchtlingsheim mit viel Müll direkt hinter dem Hotel. Rezeption etwas chaotisch.

Wolfram, 3-night trip

2/10 Poor

Dec 3, 2023

The accommodation was very good, but the front desk was very bad and kept making things difficult for me. I know it was just an exception, but it happened to me.

Haochao, 3-night trip

10/10 Exceptional

Oct 22, 2023

Ich war sehr zufrieden. Das Personal ist freundlich und kompetent. Ich komme gerne wieder.

Jacqueline, 4-night trip

4/10 Fair

Jun 29, 2023

This property is definitely new and was opened before everything was fully done. Some artwork in the hallways still had the plastic wrapping. The rooms are large, but that much space is almost not needed. The shower doesn't have a door so be prepared to enjoy a cold shower with water all over the bathroom floor. The kitchenette doesn't have any soap or dish towels/sponges so be prepared to purchase. They are no blackout curtains so be prepared to be awoken with the sun. The air conditioning does not work in the entire hotel, I assume it has been installed but not actually connected to be functional. The laundry they claim to provide is actually just regular laundry machines that they also use to wash rags, etc. and they are hidden in closets without any signage. One front desk agent told me it was 5 euros to wash and another just told me where it was located... dryer didn't work either so had to use the balcony to air dry. Front desk guy in the evening was rude and condescending and said he basically has no authority to make any decisions as that is for management only... not a very good sign of a well run hotel. Honestly, just stay somewhere else!!!!!

Amanda, 1-night trip

2/10 Poor

Feb 4, 2023

Nie sowas erlebt hab über Expedia gebucht im Hotel mussten wir bar zahlen und jetzt schicken sie mir einen Monat später noch mal die gleiche Rechnung mit Mahnung die ich schon bezahlt habe Unverschämtheiten!!!!

6/10 Good

Jan 15, 2023

Zuerst hatte ich ein wunderschönes Appartment, nur die Klimaanlage lief auf 27C & bearbeiten konnten Sie das leider nicht. Dann wurde ich in ein anderes Appartment verlegt, wo alle Wasserhähne fast abgefallen & es in der Dusche kein Duschgel gab, zudem lief das Wasser vom wasserhan in den Schrank. Somit für professionelles Business nicht empfehlenswert.

THE ROOMS - Hotel & House

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