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Sandos Playacar All Inclusive

4.0 star property
Beachfront property with free water park, near Xaman Ha Aviary

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Water park
Reception
View from room
Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk
Located near Xaman Ha Aviary, Sandos Playacar All Inclusive is a haven for sun-seekers. Enjoy the white sand beach, unwind with a Thai massage at Spa Sandos or soak up the fun at one of 8 outdoor pools and water park access. With shopping on site and free in-room WiFi, this upscale all-inclusive property offers something for everyone.
VIP Access

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 poolside bars
  • 6 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Bathrobes
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

Highlights

Balcony
Air conditioning
Free minibar items
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Free minibar items
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Bathrobes
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | 1 bedroom, free minibar, in-room safe, desk

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free minibar items
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Shower/tub combination
Hair dryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Riviera Family King Junior Suite

7.8 out of 10
Good
(47 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.4 out of 10
Very good
(86 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Sandos Caracol Eco Resort - All Inclusive

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Sandos Caracol Eco Resort - All Inclusive
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About the neighborhood

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.2 km
  • Quinta Avenida - 7 min drive - 3.2 km
  • Xcaret Eco Theme Park - 11 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

At Sandos Playacar All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playacar Beach. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 9 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights include 2 swim-up bars, a free kid's club, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

All inclusive

All-inclusive room rates at Sandos Playacar All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 819 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Snorkeling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
ROOM

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

MONETIZATION_ON

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive
HELP_OUTLINE

Frequently asked questions

Is there a pool at Sandos Playacar All Inclusive?

Yes, there are 8 outdoor pools and a children's pool.

Are pets allowed at Sandos Playacar All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sandos Playacar All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Sandos Playacar All Inclusive?

Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.

What are the check-in and check-out times at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sandos Playacar All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.

What is there to do at Sandos Playacar All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Sandos Playacar All Inclusive?

Yes, there are 9 onsite restaurants.

Does Sandos Playacar All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Playacar All Inclusive like?

Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach and 10 minutes' walk from Piste Cyclable sur Paseo Xaman-Ha.

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Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Beach
Room
Service staff
Restaurant
Buffets
Children
Booking
Family friendly
Drinks

Reviews

8/10 Very good

Very nice budget friendly place. I really liked the pools. There was a few good things in the buffet. The beds were hard. And the showers didn't work that well. Also the AC could be colder. I could see my kids having a good time but it was a couples weekend. The staff was super friendly. Overall it was a good weekend and reasonable.
James, 3-night trip

6/10 Good

Very old facility with mayor maintenance isuues , elevators not working, etc mediocre food and drinks
Marcel, 5-night trip

10/10 Exceptional

A great resort with friendly staff.
Luanne, 7-night trip

10/10 Exceptional

Gorgeous beach, lovely walkable paths with trees everywhere, delicious buffet, comfy bed, friendly staff.
Rebecca, 5-night trip

2/10 Poor

We hated it

Hufe, crowded, dirty, old. You are on your own. Get ready to waste your time sitting in a ridiculous cart to drive u around, the cart runs every 15m (super annoying).
Laura, 4-night trip

10/10 Exceptional

Resort was clean and main buffet had alot of variety.
Barry, 7-night trip

10/10 Exceptional

Very family and friendly environment
Ursula R Venegas, 4-night trip

8/10 Very good

Huge property with lots of pool options, restaurants, and gorgeous beach
McKayla, 7-night trip

10/10 Exceptional

The A la Carte restaurants were all very good. The shows were professional
Stephanie, 7-night trip

6/10 Good

The beach and staff was frendly ,i deffinetly recommend .
Evgueni, 8-night trip

8/10 Very good

Great for families, incredible beach!!!
Wasseem, 6-night trip

6/10 Good

The grounds were gorgeous and the staff were amazing. Our room was outdated, space under door where scorpion got in, broken AC, tub leaked all over floor, also didn’t like getting turned away for blue bracelets.
Keilly, 11-night trip

10/10 Exceptional

Another amazing visit at Sandos
Spencer, 7-night trip

8/10 Very good

The rooms need a drastic remodel. There aren’t enough electrical outlets, the shower is outdated and the rooms are not very quiet. The overall resort is beautiful, clean and well maintained. The staff is friendly and helpful. Rueben at check in was amazing and welcoming. So friendly and fun.
Kelley, 8-night trip

8/10 Very good

Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Daniel Allen, 4-night trip

10/10 Exceptional

We had a blast! Lots of activities, good food and drinks & a great beach. The staff were great and we would go back again.
Mikayla Mae, 7-night trip

10/10 Exceptional

love this place
Eleanor Tiffany, 7-night trip

10/10 Exceptional

Great Place to stay and lots of selection for food items. Bonus was the Adults exclusivity
Jesus G, 6-night trip

10/10 Exceptional

Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.
Alexandre Cidro, 5-night trip

6/10 Good

We all got sick at the resort.
Tim, 6-night trip

8/10 Very good

Like the option of an adults only section.
David, 7-night trip

8/10 Very good

Friendly helpful staff nice beach and pool lush landscape rooms need modern upgrades
Zeina, 7-night trip

10/10 Exceptional

Great staff. Exceptional House Keeping for our room. Dinning selections were plentiful. Bar staff were very friendly and seemed happy to serve.
Stanley, 7-night trip

10/10 Exceptional

Loved it here. Will stay again any chance I get
Alayna Catherine, 7-night trip

2/10 Poor

Never again, we’ll go back to this hotel

I invited 30 other members of my family half of them had to get moved 3 to 4 different times because either the AC didn’t work. The water pressure was very bad room conditions are horrible.
Light fixtures falling from the ceiling
AYDEE, 10-night trip