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Magic Express

3.0 star property
Hotel with outdoor pool, near Plaza Las Americas

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Located near Plaza Las Americas, Magic Express offers a tranquil retreat with a garden and outdoor pool. Connect to wired internet in your room or visit the business center. With amenities like a 24-hour front desk, concierge services, and free newspapers on hand, this hotel has left guests feeling relaxed.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Internet access
  • Air conditioning
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Health club
  • Room service
  • Conference center
  • Business center
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Standard Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LED TV
Renovated in 2019
Premium bedding
Blackout drapes/curtains
Private bathroom
Cable channels
Desk
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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Interior
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  • Pool
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9.0 out of 10, Wonderful, 1,016 reviews
The price is CNY664
CNY838 total
includes taxes & fees
Jan 18 - Jan 19
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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Plaza Las Americas - 13 min walk - 1.1 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Quinta Alegría Shopping Mall - 16 min walk - 1.4 km
  • Mamitas Beach - 19 min walk - 1.6 km
  • Playa del Carmen Main Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Tulum Intl. Airport (TQO) - 95 min drive
  • Cozumel Intl. Airport (CZM) - 12.9 miles/20.8 km

Restaurants

  • ‪La Birria - ‬6 min walk
  • ‪El Fogon del May - ‬11 min walk
  • ‪Taqueria Los Tarascos - ‬10 min walk
  • ‪El Rincón Chilango - ‬7 min walk
  • ‪La Bamba Jarocha - ‬7 min walk

About this property

Magic Express

When you stay at Magic Express, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the health club. Other features include a terrace and a garden.

At a glance

DONE

Hotel size

    • 97 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Limited onsite parking (max 1 space per unit)
    • Onsite carport and garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Room service (limited hours)
  • Water dispenser

What to do

  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Wildlife drive nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Business center
  • 2 meeting rooms
  • Computer station
  • Conference center (1119 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 100 for adults and MXN 100 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Does Magic Express offer free cancellation for a full refund?

Yes, Magic Express does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Magic Express?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Magic Express?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Magic Express?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Magic Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Magic Express?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Magic Express and nearby?

Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation nearby includes spelunking, game drives, and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and a garden.

What's the area around Magic Express like?

Magic Express is in El Pedregal, a short 20-minute walk from Quinta Avenida and 14 minutes' walk from Plaza Las Americas.

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Reviews

Magic Express Reviews

7.6

Good

8.2

Cleanliness

6.2

Location

7.6

Staff & service

8.4

Eco-friendliness

7.8

Property conditions & facilities

Reviews

2/10 Poor

Hotel cerrado

No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
camilo, 2-night trip

2/10 Poor

Pésimo servicio y mal trato del personal.

Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
FELIPE j, 1-night trip

2/10 Poor

Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Beatriz, 2-night trip

2/10 Poor

Hotel Muito bom Para quem vai a trabalho

Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Maurício Mendes, 15-night trip

10/10 Exceptional

Hotel muy lindo, cerca del centro de playa del Carmen
Didier, 1-night trip

10/10 Exceptional

Todo bien
Veronica, 1-night trip

8/10 Very good

Todo bien.
1-night trip

10/10 Exceptional

Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Daniel, 1-night trip

10/10 Exceptional

Buen servicio

El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
5-night trip

10/10 Exceptional

Excelentes instalaciones

Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Victor Manuel, 4-night trip

10/10 Exceptional

Excelente
Jan, 4-night trip

8/10 Very good

Agradable lugar
1-night trip

8/10 Very good

Higiene y limpieza

El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Alberto, 7-night trip

6/10 Good

El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
1-night trip

8/10 Very good

En general esta bien el hotel

Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Fabrizio, 3-night trip

8/10 Very good

Hotel bueno y limpio

Hotel limpio, buena atención, la alberca muy pequeña, el restaurante solo abre para el desayuno, no hay shampoo ni jabón en barra en el baño. Lo califico como bueno.
José Alberto Pérez García, 1-night trip

8/10 Very good

el checkin fue muy rapido
1-night trip

6/10 Good

Hotel sin agua para tomar y olores raros

La. Limpieza es algo cuestionable porque la. Cama y las almohadas olían feo a tipo motel, donde gente fuma y esas cosas. Los olores son raros en la habitación. Llegamos a las 4am no había agua ni de complemento en la habitación ni vendían. Nos tuvimos que aguantar la sed porque no era potable el agua del hotel. Hasta el día siguiente pudimos tomar agua.
Javier, 1-night trip

6/10 Good

Pueden mejorar

Muchos detalles que pueden mejorar con supervisión.
1-night trip

8/10 Very good

Muy bien ubicado, recomendado.

Muy buen ubicado si tienes auto, el estacionamiento es muy cómodo, seguro y amplio. Te han en cuenta esto ya que otros hoteles el Playa del Carmen ofrecen estacionamiento pero es en la calle o son espacios muy limitados. En general la habitaciones cumplen con lo esperado. Una excelente relación precio calidad.
Juan Carlos, 4-night trip

8/10 Very good

Agradable
2-night trip

6/10 Good

Mucho que mejorar!!!

1era noche: paredes y sabanas manchadas 2a noche: cambio de habitación y solo sábanas manchadas y se atoró el elevador. 3a noche: me regalaron el desayuno de compensación. Desayuno: Pueden mejorar, solo es supervisión y atención de los alimentos.
1-night trip

10/10 Exceptional

Todo estuvo muy bien
1-night trip

8/10 Very good

Tranquilo, buena limpieza

Lugar tranquilo para descansar, buena limpieza, solo que el desayuno es lo mismo siempre, y algunos de recepción son poco amables, pero aún así me volvería a hospedar ahí
7-night trip

10/10 Exceptional

El estacionamiento es una gran ventaja. Por otro lado sugiero poner mas camastros o sillas en el area de alberca.
2-night trip