Stay two nights at Hacienda Encantada Resort & Residences. The views from room are beautiful. The room decoration is distinctive. Restaurant food is delicious. Just a bit limited options for the breakfast.
JIANFENG
JIANFENG,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Gerald
Gerald,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Aobo
Aobo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Ok
Vicente
Vicente,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 26 日
Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.
Nicole
Nicole,5 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 23 日
Please verify rooms are correct with booked prepaid reservations. If they are not correct, it is helpful to make it right. The guests are the only reason you are there. I feel your staff forgets the guests are their main focus. I have stayed at this resort 2 times and I will never come back. It was too expensive to have so much go wrong last week. Things go wrong. It’s how they are handles that makes a good place an excellent place.
Karissa
Karissa,5 晚行程
Travelocity真实住客点评
4/10 尚可
2025 年 3 月 23 日
Property was not helpful with our questions upon our arrival.
We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations.
Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened.
The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.
Karissa
Travelocity真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Beautiful resort.
Jeremy
Jeremy,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Kathy
Kathy,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 1 日
Great place but pushy time share sales people
Hotel was beautiful. Food and wait staff were great, but the hard ball sales tactics trying to sell us a time share was over the top obnoxious.
Sherri
Sherri,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Melissa
Melissa,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Robert David
Robert David,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
SHANNON
SHANNON,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 24 日
Angel
Angel,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 20 日
The property was nice and the staff were very friendly. There was some confusion about our $50 credit, but it all worked out. We opted out of the all inclusive package but if we go again we will get it. The location is remote but we had great taxi drivers.
Julie
Julie,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 18 日
The room could use a renovation
Hillary
Hillary,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
The kitchenette and large patio. However the water pressure and hot water could be better.
Jesse
Jesse,4 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 12 日
Cecilia
Cecilia,8 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 10 日
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
I find the breakfast a little bit cold.
Everything else really good especially rooms.
Sergio
Sergio,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Juan at the breakfast restaurant was soo sweet! Gabrielle drove us around and gave us a tour very nice ! Omar our pool waiter was very kind and hard working !! The staff here is amazing ! I will be back
Marla
Marla,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 26 日
Verry nice property pools are amazing i would stay there again
Oswaldo
Oswaldo,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 11 月 16 日
Fue muy complicada la estancias ya que la limpieza de los baños era terrible, no tenían suficientes amenidades como toallas incluimos servicio básico como shampoo y jabón no estaban disponibles cuando se necesitaban. el servicio de cafetera en la habitación no se nos entrego.
Elisabeth
Elisabeth,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 8 日
John
John,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 2 日
Had an issue at check in and concierge corrected everything perfectly