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Hotel Villa Mercedes San Cristobal

4.0 star property
Hotel with 2 restaurants, near Amber Museum of Chiapas

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Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes
Exterior
Lobby sitting area
View from room
At Hotel Villa Mercedes, experience the essence of luxury near the Mesoamerican Museum of Jade. Enjoy a leisurely breakfast or dinner at one of two on-site restaurants and unwind with a stroll through the garden.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace

Room options

Check availability for these dates

Tonight
Oct 4 - Oct 5
Check availability for tonight Oct 4 - Oct 5
Tomorrow
Oct 5 - Oct 6
Check availability for tomorrow Oct 5 - Oct 6
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Double Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Amber Museum of Chiapas - 18 min walk - 1.5 km
  • Santo Domingo Handicraft Market - 2 min drive - 2.2 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 3 min drive - 2.6 km
  • Plaza 31 de Marzo - 3 min drive - 2.6 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive
  • Free area shuttle

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk
  • ‪El 7 Mares - ‬5 min walk
  • ‪Wings Army - ‬8 min walk
  • ‪Domino's Pizza - ‬4 min walk

About this property

Hotel Villa Mercedes San Cristobal

Enjoy your visit to San Cristóbal de las Casas with a stay at Hotel Villa Mercedes San Cristobal. For a bite to eat, guests can check out La Chimenea, one of 2 restaurants, which serves breakfast, lunch, and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli, and a terrace.

At a glance

DONE

Hotel size

    • 83 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free onsite extended parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free area shuttle within 3 kilometers
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness center
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Banquet hall
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 165 for adults and MXN 85 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Does Hotel Villa Mercedes San Cristobal offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes San Cristobal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Villa Mercedes San Cristobal?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Villa Mercedes San Cristobal?

Yes, there's free self and extended parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Hotel Villa Mercedes San Cristobal and nearby?

Have fun with nearby activities like hiking and mountain biking. Additional recreation nearby includes ecotours. Hotel Villa Mercedes San Cristobal also has a garden.

Are there restaurants at or near Hotel Villa Mercedes San Cristobal?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Villa Mercedes San Cristobal like?

Hotel Villa Mercedes San Cristobal is a short 16-minute walk from Ciudad Cuauhtemoc and 5 minutes' walk from Grutas de San Cristóbal.

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Reviews

Hotel Villa Mercedes San Cristobal Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

9.0

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities

Reviews

8/10 Very good

La ubicación de la propiedad era conveniente
Guadalupe, 1-night trip

8/10 Very good

Excelente!!!!

Excelente para ir solo o en familia
Mariano, 1-night trip

10/10 Exceptional

estancia muy agradable
José Manuel, 2-night trip

10/10 Exceptional

Excelente hotel y servicio
Julieta, 1-night trip

8/10 Very good

Un lugar agradable para una estancia en el bello pueblo magico
Andrea Navidad, 1-night trip

10/10 Exceptional

Muy bonito Hotel y buen precio
Jesús Eugenio, 1-night trip

8/10 Very good

Great hotel
Celso, 7-night trip

10/10 Exceptional

Bonito lugar
Maricruz, 1-night trip

8/10 Very good

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
LORENZO RODRIGO, 1-night trip

8/10 Very good

Muy bien, tranquilo, muy atento el personal
Leopoldo, 4-night trip

10/10 Exceptional

La habitación es amplia y limpia, tiene bonitos jardines
Alejandro, 1-night trip

10/10 Exceptional

Increíble estilo y habitación muy cómoda 10/10
Eduardo, 1-night trip

10/10 Exceptional

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
JAMES, 1-night trip

10/10 Exceptional

La distribución es muy buena y hasta un pequeño jardín tiene para disfrutar de tu estancia
Addy Bensibet, 5-night trip

8/10 Very good

La habitacion esta muy limpia y comoda, en general muy bueno el hotel y muy buen servicio.
Jaime Arturo, 2-night trip

10/10 Exceptional

Todo excelente
Angel, 2-night trip

6/10 Good

Todo bien, solo la recámara muy sucia
Jessica Paola, 1-night trip

10/10 Exceptional

OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
James, 2-night trip

6/10 Good

Bien, solo sucia la habitación
Jessica Paola, 1-night trip

10/10 Exceptional

Excelente servicio y atención
Victor, 2-night trip

10/10 Exceptional

Buen servicio, limpio y bonito.
YAZMIN, 6-night trip

10/10 Exceptional

Me gusta hospedarme aquí porque es un hotel donde me siento segura y el personal es bastante amable además de que está limpio
Jaky, 1-night trip

10/10 Exceptional

Excelente servicio, habitaciones muy comodas. El personal es muy amable y atento a las solicitudes de los huespedes.
1-night trip

10/10 Exceptional

Excelente servicio
GRISELDA SANDOVAL, 2-night trip

8/10 Very good

Muy buena relación calidad/precio.
Alan antonio Cavazos, 1-night trip