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Hotel Villa Mercedes San Cristobal

Property class: 4
Hotel with 2 restaurants, near Amber Museum of Chiapas

Choose dates to view prices

At Hotel Villa Mercedes, experience the essence of luxury near the Mesoamerican Museum of Jade. Enjoy a leisurely breakfast or dinner at one of two on-site restaurants and unwind with a stroll through the garden.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace
The current price is CNY487
CNY575 total
includes taxes & fees
May 11 - May 12

Why we love this property

Colonial charm and history
This hotel charms with its colonial architecture nestled in a historical district. Guests can wander through the lovely garden for moments of quiet reflection.
Culinary delights galore
This hotel features 2 restaurants, a cafe, and a welcoming bar. Mornings begin with flavorful English breakfast options to fuel the day ahead.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Double Room

  • Garden view
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Room

  • Garden view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Mobility Accessible

Standard Room, Mobility Accessible | View from room

Standard Room, Mobility Accessible

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite

  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The price is CNY225
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includes taxes & fees
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About the neighborhood

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.3 km
  • Huitepec Ecological Reserve - 8 min walk - 0.7 km
  • Mesoamerican Museum of Jade - 5 min drive - 2.6 km
  • San Cristóbal de las Casas Cathedral - 5 min drive - 2.6 km
  • Santo Domingo Handicraft Market - 8 min drive - 2.6 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 65 min drive
  • Free area shuttle

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Domino's Pizza - ‬4 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk
  • ‪Asador La Herradura, Carnes & Cortes - ‬1 min walk
  • ‪El 7 Mares - ‬5 min walk

About this property

Hotel Villa Mercedes San Cristobal

Hotel Villa Mercedes San Cristobal puts you just a 5-minute drive from Amber Museum of Chiapas and Santo Domingo Handicraft Market. For a bite to eat, guests can check out La Chimenea, one of 2 restaurants, which serves breakfast, lunch, and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli, and a terrace.

At a glance

DONE

Hotel size

    • 83 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free onsite extended parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free area shuttle within 3 kilometers
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness center
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Banquet hall
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 220 for adults and MXN 150 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Does Hotel Villa Mercedes San Cristobal offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes San Cristobal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Villa Mercedes San Cristobal?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Villa Mercedes San Cristobal?

Yes, there's free self and extended parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Hotel Villa Mercedes San Cristobal and nearby?

Have fun with nearby activities like hiking and mountain biking. Additional recreation nearby includes ecotours. Hotel Villa Mercedes San Cristobal also has a garden.

Are there restaurants at or near Hotel Villa Mercedes San Cristobal?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Villa Mercedes San Cristobal like?

Hotel Villa Mercedes San Cristobal is a short 5-minute walk from Grutas de San Cristóbal and 16 minutes' walk from Ciudad Cuauhtemoc.

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Reviews

Hotel Villa Mercedes San Cristobal Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

9.0

Staff & service

8.8

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Super clean, quiet, comfortable. Nice restaurant and interesting fare. I’ve stayed here before and will stay here again!
JAMES, 1-night trip
Verified

10/10 Exceptional

Excelente
Luis, 1-night trip
Verified

8/10 Very good

Great hotel
Celso, 7-night trip
Verified

10/10 Exceptional

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
JAMES, 1-night trip
Verified

10/10 Exceptional

OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
James, 2-night trip
Verified

10/10 Exceptional

It was great gracias
Vanessa, 3-night trip
Verified

10/10 Exceptional

Staff rocks, friendly and helpful and knowledgeable
Claudia, 4-night trip
Verified

8/10 Very good

The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
James, 1-night trip
Verified

10/10 Exceptional

Line
Cecilia Garcia, 6-night trip
Verified

8/10 Very good

a
Alex, 1-night trip
Verified

8/10 Very good

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Charles, 3-night trip
Verified

4/10 Fair

We arrived early, due to early flight arrival. We asked for an early registration and they did acommodate us around 12pm, instead of 3pm. They charge me $500 pesos, but the room was very old, looking not the quality I expected or shown by the pictures. Later on when we got our second room, that was beautiful and very clean and confy. I was under the inpresion that breakfast was included so we wen to the restaurant and left leaving only a tip after they asked for our room numbers. Then we left on a tour. An hour later I get a call from the receptionist stating that we didn't pay our restaurante bill. I told her that we were on tour and would return by 6pm and then I would immediately go pay. She responded very rudely that the bill needed to be paid by 3pm. I hung up. Then every day we would try to go into our rooms, the keys wouldn't work. The front desk receptionist said it was because our keys were exposed to our phone and that cause the info to be defeleted form the room key. I approached on the of the cleaning ladies and she told me that everyone was having that problem, that the hotel;s key system was not working properly. I din't link the fact that the receptionist tried to me me feel responsible for my room key not working. Other than that location, facilites, except for our first room were excellent.
Miguel, 3-night trip
Verified

10/10 Exceptional

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Marco A., 6-night trip
Verified

10/10 Exceptional

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
EDITH ARACELI, 12-night trip
Verified

6/10 Good

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Raudel, 4-night trip
Verified

6/10 Good

Aucune âme cet hôtel , très loin du centre ville
Farid, 2-night trip
Verified

8/10 Very good

Nos dieron habitación con baño para discapacidad y al no requerirlo se vuelve incomodo El piso de duela no es silencioso
sergio a, 1-night trip
Verified

8/10 Very good

excelente hotel para ir de trabajo o con la familia, super honestos, por error dejamos una billetera con tarjetas y credenciales y al darnos cuenta en un par de horas, al regresar la tenían en resguardo y en espera de que fuéramos por ella.
EMILIO, 1-night trip
Verified

10/10 Exceptional

Satisfaccion

muy bien!
Luis Adrian, 1-night trip
Verified

8/10 Very good

Nada
Juan Carlos, 1-night trip
Verified

10/10 Exceptional

Muy buen hotel en general Vale la pena
JOSE ENRIQUE LOPEZ DE LA, 2-night trip
Verified

8/10 Very good

La ubicación de la propiedad era conveniente
Guadalupe, 1-night trip
Verified

8/10 Very good

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
LORENZO RODRIGO, 1-night trip
Verified

6/10 Good

Todo bien, solo la recámara muy sucia
Jessica Paola, 1-night trip
Verified

6/10 Good

Bien, solo sucia la habitación
Jessica Paola, 1-night trip