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Serhs Natal Grand Hotel & Resort

5.0 star property

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Suite Presidencial | 1 bedroom, minibar, in-room safe, individually decorated
3 bars/lounges, poolside bar
Located on Via Costeira, Serhs Natal Grand Hotel & Resort is the perfect haven for families. Enjoy a beachfront escape with a poolside bar, shopping on site and multiple dining options including seafood at one of its 5 restaurants. Relax in the spa or get active with fitness classes and volleyball; afterwards unwind in a free cabana or lounge by one of 3 outdoor pools.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Private bathroom
Designer toiletries
  • 26 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Apartamento Família Prime Lateral Mar)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Private bathroom
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar | 1 bedroom, minibar, in-room safe, individually decorated

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Private bathroom
Designer toiletries
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

50-inch Smart TV with digital channels, TV

Junior Suite (Prime Lateral Mar)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed - double
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (Prime Frente Mar)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed - double
Separate bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Private bathroom
Designer toiletries
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | 1 bedroom, minibar, in-room safe, individually decorated

Quarto Exclusive Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

1 bedroom, minibar, in-room safe, individually decorated

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Smart TV
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | 1 bedroom, minibar, in-room safe, individually decorated

Premium Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, minibar, in-room safe, individually decorated

Suite Presidencial

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 192 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

Quarto Premium Family | Living area | 50-inch Smart TV with digital channels, TV

Quarto Premium Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 2 Double Beds

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Outdoor pool

Wish Natal

  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
9.2 out of 10, Wonderful, 627 reviews
The price is CNY1,232
CNY1,294 total
includes taxes & fees
Jun 26 - Jun 27
Wish Natal
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About the neighborhood

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Natal Convention Center - 10 min walk - 0.9 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km
  • Morro do Careca - 4 min drive - 4.6 km
  • Ponta Negra Beach - 5 min drive - 5.0 km
  • Federal University of Rio Grande do Norte - 6 min drive - 6.9 km

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive
  • Natal Station - 10 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive

Restaurants

  • ‪Só Mais Uma - ‬4 min drive
  • ‪Restaurante Potiguar - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Lobby Bar - ‬1 min walk
  • ‪Tapiro Grill - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax in a sun lounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.

All inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 395 units
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 13
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site
  • Smooth flooring in room
ROOM

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
STAR_OUTLINE

Special features

Spa

KENSHO SPA has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar - This restaurant serves breakfast, lunch, and dinner.
Marenostrum - This restaurant specializes in seafood and serves dinner only. Open daily.
Tapiro Grill - This steakhouse serves dinner only. Open daily.
Renato Romagnoni - This restaurant serves dinner only. Open daily.
Jangada - This restaurant serves lunch only. Open daily.
MONETIZATION_ON

Fees & policies

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pool, spa, & gym (if applicable)

  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal
HELP_OUTLINE

Frequently asked questions

Is there a pool at Serhs Natal Grand Hotel & Resort?

Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Serhs Natal Grand Hotel & Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Serhs Natal Grand Hotel & Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Serhs Natal Grand Hotel & Resort and nearby?

Onsite recreation at Serhs Natal Grand Hotel & Resort includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has 3 bars, a waterslide, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Serhs Natal Grand Hotel & Resort?

Yes, there are 6 onsite restaurants, featuring seafood.

What's the area around Serhs Natal Grand Hotel & Resort like?

Serhs Natal Grand Hotel & Resort is in Via Costeira, a short 9-minute walk from Natal Convention Center.

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Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Bathroom
View
Toilet
Drinks
Sea
Shower

Reviews

10/10 Exceptional

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
David, 3-night trip

10/10 Exceptional

Serhs

Tremendous, 5 star resort They deserve every star
1-night trip

10/10 Exceptional

Family Vacay

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
JAMES, 13-night trip

10/10 Exceptional

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Alex, 7-night trip

10/10 Exceptional

Excellent
Wiggo, 2-night trip

8/10 Very good

Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Camila, 3-night trip

10/10 Exceptional

Hotel incrível, recepção e suporte impecável! Minha família amou! Voltaremos em breve pra esse lugar magnífico!
Samuel, 2-night trip

2/10 Poor

Péssimo atendimento, primeiro a pessoa que faz o atendimento pelo chat achava que ela era a dona do hotel, façam uma auditoria na conversa. A recepção parecia que tava sendo obrigado tá lá ninguém da bom dia,boa tarde ou boa noite, são extremamente ignorantes, precisam urgente de um treinamento. Os elevadores fedendo demais, o berço que foi disponibilizado tava fedendo a mofo e quebrado a estrutura do hotel tá acabado, choveu com isso ficou molhando a gente no restaurante.
Istefania f n, 1-night trip

10/10 Exceptional

Wesley, 4-night trip

8/10 Very good

ckeck-in tardio o hospede acaba perdendo muito tempo para aproveitar o dia amarrado ainda sua entrada ao hotel
Elissandro, 1-night trip

8/10 Very good

Estive em 2021, e percebi que a oferta de variedade no restaurante Potigua caiu, agora esse restaurante é só no jantar uma pena. Desta vez peguei o regime Serhs Inclusive, se vc não bebe bebida alcoólica creio que não compensa, o regime pensão completa é suficiente. Gosto do atendimento do pessoal. Parabéns!!!
Geraldo, 3-night trip

10/10 Exceptional

Luiz Leandro Lacerda, 1-night trip

4/10 Fair

Fomos atendido no check in por Fábio. Pessoal está totalmente imparcial. Deveria ser mais simpático. Afinal hotel informa que são 5 estrelas. Quatro estava morado ou sistema de ar condicionado. Quarto Na area de serviço do hotel. Visão para toda área de lixo. Trasnposrte de funcionários. Pela Madrugada e as 06:00. Café da manhã exaustão não funcionava então vc sai cheirando a comida. Resumindo pessima expericencia no valor cobrado. Olhe que só fui dormir. Não volto e não recomendo
KLEBER, 1-night trip

10/10 Exceptional

Ótima localização, acomodações, apenas cuidado com o mar.
Luana, 1-night trip

10/10 Exceptional

Ótima refeição, ótimo atendimento e acessibilidade para a praia
Luana, 3-night trip

10/10 Exceptional

Falta ganchos para toalhas perto da area de box. O hotel nao disponibiliza ferro de passar ou passadoria.
Luiz Eduardo, 2-night trip

10/10 Exceptional

Foram dias muito agradáveis.
Paula, 1-night trip

10/10 Exceptional

Muito bom
ANGELO A, 4-night trip

10/10 Exceptional

Dias agradáveis

O hotel é muito confortável, com muitas opções de lazer e alimentação. As crianças gostaram da recreação. Há muitas opções de alimentação, o rodízio de pizzas poderia melhorar. O restaurante de carnes é muito bom. Pequenas desorganizações na programação, mas nada que comprometesse. No geral, dias muito agradáveis. Senti falta de mais "Nordeste" (comida, música), mas isso é muito pessoal.
5-night trip

10/10 Exceptional

Fomos muito bem atendidos O hotel é exatamente como nas fotos A simpatia dos funcionários é fantástica destaque para o que faz a tapioca . Delícia Recomendo a todos
Joao Roberto, 5-night trip

10/10 Exceptional

gracianne, 3-night trip

10/10 Exceptional

Hotel maravilhos, desde a limpeza a alimentação, recreação. Tudo perfeito
Alessandro, 5-night trip

10/10 Exceptional

Incrivel
RODOLFO, 4-night trip

10/10 Exceptional

O Hotel é muito bom superou bastante minhas expectativas, sem contar que os restaurantes, piscina e estrutura no geral é muito boa.
Foto da piscina principal
Foto da faixada do hotel
Foto da vista da entrada do hotel
Foto do quarto vista para o mar
Roberto, 7-night trip

10/10 Exceptional

O hotel é muito bom e bem grande e o staff é o melhor do hotel. Stephanie, Gustavo e Fagner são super receptivos e sempre com sorriso no rosto e fora o café da manhã que é maravilhoso.
João, 7-night trip