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Holiday Express & Suites Portales by IHG

2.5 star property
Portales hotel with indoor pool

Choose dates to view prices

Nestled in a rural location, Holiday Express & Suites Portales offers the perfect blend of relaxation and fun. Guests can unwind in the spa tub or get active with a game room and indoor pool. Enjoy free breakfast, stay connected with WiFi, explore nearby attractions or take care of work at the business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Hot tub
  • Business center
  • 24-hour front desk
  • Arcade/game room
  • Front-desk safe
  • Vending machine
  • Self-serve laundry
  • Meeting room
  • TV in a common area

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
The current price is CNY666
CNY756 total
includes taxes & fees
May 29 - May 30

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

Similar properties

Property amenity
Comfort Inn Portales
Portales
  • Free breakfast
  • Free parking
  • Free WiFi
  • Connecting rooms available
9.0 out of 10, Wonderful, 436 reviews
The price is CNY635
CNY721 total
includes taxes & fees
May 21 - May 22
Comfort Inn Portales
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About the neighborhood

Map
1901 W 2nd St, Portales, NM, 88130

What's nearby

  • Blackwater Draw Museum - 14 min walk - 1.2 km
  • Greek Park - 14 min walk - 1.2 km
  • Roosevelt County Museum - 15 min walk - 1.3 km
  • Eastern New Mexico University - 15 min walk - 1.3 km
  • Al Whitehead Field - 15 min walk - 1.3 km

Getting around

  • Clovis, NM (CVN-Clovis Municipal) - 38 min drive

Restaurants

  • ‪Goober McCool's - ‬4 min drive
  • ‪Something Different Grill - ‬2 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Juanito's Mexican Restaurant - ‬4 min drive

About this property

Holiday Express & Suites Portales by IHG

Holiday Express & Suites Portales by IHG is a great choice for a stay in Portales. Guests can get a morning swim in at the indoor pool, and the hot tub makes for a relaxing end to the day. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 65 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
    • Express check-in/out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Hot tub
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Holiday Express Hotel Portales

Holiday Express Portales

Holiday Express Portales Hotel

Holiday Express Suites Portales

Express Suites Portales

Frequently asked questions

Does Holiday Express & Suites Portales by IHG offer free cancellation for a full refund?

Yes, Holiday Express & Suites Portales by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holiday Express & Suites Portales by IHG?

Yes, there's an indoor pool.

Are pets allowed at Holiday Express & Suites Portales by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Holiday Express & Suites Portales by IHG?

Yes, there's free self parking.

What are the check-in and check-out times at Holiday Express & Suites Portales by IHG?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.

What is there to do at Holiday Express & Suites Portales by IHG and nearby?

Holiday Express & Suites Portales by IHG has an indoor pool and a hot tub, as well as a fitness center and an arcade.

What's the area around Holiday Express & Suites Portales by IHG like?

Holiday Express & Suites Portales by IHG is a short 13-minute walk from Eastern New Mexico University and 16 minutes' walk from Al Whitehead Field.

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Reviews

Holiday Express & Suites Portales by IHG Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, fresh, and delicious by multiple guests. (8 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Bed
Coffee
Towns
Clean room
Vat
Bathroom
Hot Tub

Reviews

Verified

10/10 Exceptional

We had a great breakfast and the room was very comfortable. If we are every in the area, we will stay at you place.
Luis, 1-night trip
Verified

10/10 Exceptional

Rooms were cleaned and staff was great with the breakfast being excellent 👌
Miguel, 2-night trip
Verified

10/10 Exceptional

Great customer service from staff — both front desk and housekeeping! Room was clean and quiet.
Belinda, 3-night trip
Verified

10/10 Exceptional

We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️
Michelle, 1-night trip
Verified

8/10 Very good

I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.
Brendan, 1-night trip
Verified

8/10 Very good

Pretty nice hotel overall. Good breakfast (omelets, potatoes, biscuits and gravy, sausage) and all the other basic things. One issue was the door on the room. We left the room thinking the door closed all the way behind us due to the powerful hinge they have, but when we returned it in fact had not closed fully. So watch that. I also had issues with getting doors open on our room and the pool room. The shower head sprayed water everywhere. The hot tub was warm but not overly hot.
Keri, 1-night trip
Verified

10/10 Exceptional

Nice, clean, comfortable hotel with great customer service.
Belinda, 2-night trip
Verified

10/10 Exceptional

We had a great stay. Even though there was a school with teenagers, it was still pretty quiet.
Julia, 1-night trip
Verified

10/10 Exceptional

Staff was super helpful and friendly
Rick, 2-night trip
Verified

8/10 Very good

The staff was very family oriented
Joel, 1-night trip
Verified

8/10 Very good

The staff are helpful and the rooms are big. This is a newer hotel and is well kept.
Kevin, 4-night trip
Verified

10/10 Exceptional

It's a good hotel. It's clean, easy to find, and close to where I need to be tomorrow.
JoAnn, 1-night trip
Verified

6/10 Good

The room seem clean but when I opened one of the beds the sheets looked like they had been used. It had dark specks and hair. I’m pretty sure they did not change the sheets on that bed. Thankfully I didn’t have to use that bed and the other one seemed clean. Please change the bed sheets every time and customer leaves. Breakfast was good!
Dina, 1-night trip
Verified

10/10 Exceptional

Good stay

Staff was nice, beds were comfortable, only thing is bathrooms could be cleaner.
Robert, 1-night trip
Verified

10/10 Exceptional

One of the better hotels in the area.

Clean room, newest facility in the area. Good lighting in parking areas. Comfortable bed.
Brian, 1-night trip
Verified

10/10 Exceptional

This is the second time I have stayed here. It’s very quiet and the staff is very nice. This is my go to place in Portales. Thank you
nancy, 2-night trip
Verified

10/10 Exceptional

The young man at the front desk was very good. He made check in easy and when the tornado siren sounded he personally knocked on our door and told us what we needed to do.
Ted, 1-night trip
Verified

8/10 Very good

Overall, good place. We only stayed 1 night so hard to tell. Breakfast was above average with plenty of options!
Paul, 1-night trip
Verified

10/10 Exceptional

Front desk clerks professional, friendly and very helpful.
Evelyn, 1-night trip
Verified

10/10 Exceptional

The staff were all friendly and helpful. We enjoyed our time in the hot tub for a while. The breakfast was great. My kid loved the pancake conveyor belt. It as entertaining and delicious.
1-night trip
Verified

10/10 Exceptional

The front desk was very courteous. Rooms were very comfortable and clean. Loved the shade to make the room dark. Changes to the soaps and lotions are a big improvement
Virginia, 1-night trip
Verified

10/10 Exceptional

Friendly staff met me at the counter late at night. Quick and easy check in. Room is clean and updated. White sheets/bed covers are a must for me and these are spot on!!
Jaime, 1-night trip
Verified

10/10 Exceptional

Property was clean and well maintained. Room had a bath tub. Parking was well lit. But there was a sports team staying here that was very noisy until late.
alden, 1-night trip
Verified

2/10 Poor

They won't return your deposit

It was ok, they just didn't return my deposit yet, and the room was spotless when i left
Jeffrey, 1-night trip
Verified

6/10 Good

Not as nice as it seems

I stayed in this hotel for one night while driving through the area. Our original room had an ac that wasn't working and had a puddle forming right next to it and the room didn't have a phone to reach the front desk. After getting switched to another room we found that the next room had a concerning dip in the bathroom floor giving the impression that there was damage in the floor beneath. There was also a splatter mark on the blinds of some kind of liquid. This room had a phone, but it didn't work. The bed was comfy and the breakfast was good, but this hotel seems to be lacking is general maintenance. When I spoke to the front desk at my departure the attendant offered no solutions, only acknowledgment.
Jessica, 1-night trip