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InterContinental Cairo Citystars by IHG

Family-friendly hotel with full-service spa, connected to a shopping center, near Citystars Heliopolis

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Located in Nasr City, InterContinental Cairo Citystars, an IHG Hotel offers a luxurious retreat with 6 on-site restaurants and LifeStyles spa. Relax by the indoor or outdoor pool, explore the art gallery and shopping mall on site or simply unwind in your room with free WiFi; previous guests rave about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Children's pool
  • Hot tub

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY1,251
CNY1,657 total
includes taxes & fees
Jun 19 - Jun 20

Why we love this property

Work meets relaxation
Productive business center with meeting rooms awaits at this hotel. After work, indulge in spa services, massages, or unwind at three stylish bars.
Dining adventures await
This hotel boasts 6 restaurants, 2 cafes, and 3 bars. Guests can experience local and international cuisine or indulge in a buffet breakfast.
Spa serenity
The full-service spa offers aromatherapy, massages, and body treatments daily. Unwind in the sauna, hot tub, or garden after Pilates class.

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Club Floor)

Down comforters, minibar, in-room safe, desk

Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Club Floor)

  • 2 bedrooms
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Classic Room, 1 King Bed (Ergonomic Flex Space)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Down comforters, minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Accessible, Club Lounge Access

Down comforters, minibar, in-room safe, desk

Club Room, 1 King Bed, Accessible, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room

Classic Room | Down comforters, minibar, in-room safe, desk

Classic Room

7.4 out of 10
Good
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Pool Access

Down comforters, minibar, in-room safe, desk

Classic Room, 1 King Bed, Pool Access

8.4 out of 10
Very good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Pool Access

Down comforters, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Pool Access

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Residence, Dining)

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom (Residence, Dining)

  • 53 sq m
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Pool View (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Classic Room, 1 King Bed, Pool View (Ergonomic Flex Space)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Premium Room, 1 King Bed (Ergonomic Flex Space)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Twin Beds, Accessible, Club Lounge Access

Down comforters, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Accessible, Club Lounge Access

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 2 Twin Beds, Accessible, Smoking (Club Lounge Access)

Down comforters, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Accessible, Smoking (Club Lounge Access)

  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Premium Room, 2 Twin Beds (Ergonomic Flex Space)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Royal Suite, 1 Twin Bed

Down comforters, minibar, in-room safe, desk

Royal Suite, 1 Twin Bed

  • 130 sq m
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Kitchen)

Down comforters, minibar, in-room safe, desk

Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Kitchen)

  • 257 sq m
  • Sleeps 7
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Smoking (Residence, Dining)

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom, Smoking (Residence, Dining)

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Twin Bed, Smoking (Diplomatic)

Suite, 1 Twin Bed, Smoking (Diplomatic) | Down comforters, minibar, in-room safe, desk

Suite, 1 Twin Bed, Smoking (Diplomatic)

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms (Residence, Dining)

Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms (Residence, Dining)

  • 2 bedrooms
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds (Ergonomic Flex Space)

Classic Room, 2 Twin Beds (Ergonomic Flex Space) | Down comforters, minibar, in-room safe, desk

Classic Room, 2 Twin Beds (Ergonomic Flex Space)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Pool View (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom, Pool View (Ergonomic Flex Space)

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom (Ergonomic Flex Space)

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Twin Bed (Diplomatic, Ergonomic Flex Space)

Down comforters, minibar, in-room safe, desk

Suite, 1 Twin Bed (Diplomatic, Ergonomic Flex Space)

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Down comforters, minibar, in-room safe, desk

Premium Room, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room

Down comforters, minibar, in-room safe, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Smoking (Residence, Dining)

Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms, Smoking (Residence, Dining)

  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Business Suite, 1 King Bed (Club)

Business Suite, 1 King Bed (Club) | Down comforters, minibar, in-room safe, desk

Business Suite, 1 King Bed (Club)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Accessible, Club Lounge Access

Club Suite, 1 King Bed, Accessible, Club Lounge Access | Down comforters, minibar, in-room safe, desk

Club Suite, 1 King Bed, Accessible, Club Lounge Access

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Accessible, Smoking (Club Lounge Access)

Down comforters, minibar, in-room safe, desk

Club Room, 1 King Bed, Accessible, Smoking (Club Lounge Access)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Pool View

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom, Pool View

  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

Similar properties

Meeting facility
Holiday Inn Cairo Citystars by IHG
Nasr City
  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.0 out of 10, Very Good, 425 reviews
The price is CNY664
CNY857 total
includes taxes & fees
May 31 - Jun 1
Holiday Inn Cairo Citystars by IHG
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About the neighborhood

Map
Omar Ibn El Khattab Street, PO Box 1026, Cairo, 11737

What's nearby

  • Citystars Heliopolis - 1 min walk - 0.0 km
  • City Center Shopping Mall - 10 min walk - 0.9 km
  • Tivoli Dome - 5 min drive - 1.6 km
  • City Centre Almaza Shopping Mall - 6 min drive - 2.7 km
  • Cairo International Stadium - 11 min drive - 4.6 km

Getting around

  • Cairo Intl. Airport (CAI) - 18 min drive
  • Giza (SPX-Sphinx Intl.) - 59 min drive
  • Moushir Tantawi Station - 13 min drive
  • Imbaba Station - 16 min drive
  • Adly Mansour Station - 16 min drive

Restaurants

  • ‪Club InterContinental Cairo Citystars - ‬1 min walk
  • ‪Dunkin' - ‬2 min walk
  • ‪Nişantaşı - ‬2 min walk
  • ‪Espresso Lab - ‬2 min walk
  • ‪Talk Express - ‬2 min walk

About this property

InterContinental Cairo Citystars by IHG

  • When you stay at InterContinental Cairo Citystars by IHG, you'll be within a 15-minute drive of Citystars Heliopolis and Egyptian Museum. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Al Khal Egyptian, one of 6 restaurants, serves local cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 824 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (USD 5 per night; includes in/out privileges)
    • Secured covered onsite valet parking (USD 6 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:00 AM–11:00 AM
  • 6 restaurants
  • 3 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Fitness classes
  • Pilates classes
  • Evening entertainment
  • Shopping
  • Pool table

Working away

  • 24-hour business center
  • 15 meeting rooms
  • Computer station
  • Conference space (52849 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 37
  • Front entrance ramp
  • Wheelchairs available on site
  • Magnifying mirror
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

LifeStyles has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Al Khal Egyptian - This restaurant specializes in local cuisine and serves lunch and dinner.
Esplanade - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Shogun - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Esplanade Lounge - This café specializes in international cuisine. Open 24 hours. Open daily.
Fayruz Lebanese - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person

Renovations and closures

The following facilities or services will be unavailable from June 7 2026 to June 7 2026 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 15.0 per night

Parking

  • Covered self parking costs USD 5 per night with in/out privileges
  • Covered valet parking costs USD 6 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the health club, fitness facility, or hot tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cairo Citystars

Cairo InterContinental

Citystars Cairo

Citystars InterContinental Cairo

InterContinental Cairo

InterContinental Cairo Citystars

InterContinental Citystars

InterContinental Citystars Cairo

InterContinental Citystars Hotel

InterContinental Citystars Hotel Cairo

Intercontinental Citystars Cairo Hotel Cairo

InterContinental Cairo Citystars Hotel

Frequently asked questions

Does InterContinental Cairo Citystars by IHG offer free cancellation for a full refund?

Yes, InterContinental Cairo Citystars by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at InterContinental Cairo Citystars by IHG?

Yes, there's an indoor pool, an outdoor pool, and a children's pool. The pool will be unavailable from June 7 2026 to June 7 2026 (dates subject to change).

Are pets allowed at InterContinental Cairo Citystars by IHG?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at InterContinental Cairo Citystars by IHG?

Yes. Self parking costs USD 5 per night. Valet parking costs USD 6 per night.

What are the check-in and check-out times at InterContinental Cairo Citystars by IHG?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at InterContinental Cairo Citystars by IHG and nearby?

Onsite recreation at InterContinental Cairo Citystars by IHG includes fitness classes and Pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. InterContinental Cairo Citystars by IHG also has 3 bars, an outdoor pool, and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near InterContinental Cairo Citystars by IHG?

Yes, there are 6 onsite restaurants, featuring local cuisine.

What's the area around InterContinental Cairo Citystars by IHG like?

InterContinental Cairo Citystars by IHG is a short 1-minute walk from Citystars Heliopolis and 12 minutes' walk from City Center Shopping Mall.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and varied with attentive and polite staff. (7 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Shopping malls
Location
Airport
Smoking
Lobby
Elevator
Amenities
Food

Reviews

Verified

8/10 Very good

Staff were helpul
Carolyn tremain, 1-night trip
Verified

10/10 Exceptional

This is our first ever trip to Cairo, it’s for my son competition. We picked this hotel due to its location which is close to the venue as well as next to a huge mall which can get all we needed during our trip. The staff is very helpful as we experience jet lagging during our trip and couldn’t rest due to the busy honking sound from the street during early evening and had requested a change in room. Even though the hotel is fully occupied, the staff and supervisors still try their very best to accommodate our needs and we really appreciate their help and service.
wan chung peter, 4-night trip
Verified

10/10 Exceptional

Superb friendly staff. One of the best Intercontinental Hotels I've stayed in
Martin, 2-night trip
Verified

10/10 Exceptional

Amazing hotel

The hotel was amazing. Everyone was very friendly and welcoming. I would 100% stay here again.
kayla, 8-night trip
Verified

10/10 Exceptional

Great location with an easy Uber ride near the airport
Elizabeth, 1-night trip
Verified

10/10 Exceptional

Shogun restaurant was great The interconnected mall was wonderful and has everything although the neighborhood seems shabby But we had a good time The breakfast was good and the staff were attentive and polite
Lamia, 5-night trip
Verified

10/10 Exceptional

Perfect place for leisure and shopping nice and friendly staff safe and quiet place
MAGDY, 7-night trip
Verified

10/10 Exceptional

Must say a unique hotel, will definitely stay again Excellent staff and very accomodating
Parin, 1-night trip
Verified

10/10 Exceptional

The hotel was safe
Bolivar, 2-night trip
Verified

10/10 Exceptional

Great location and comfortable room. The mall is connected to the hotel and makes it so convenient
Susan, 4-night trip
Verified

10/10 Exceptional

It was windfall good atmosphere nice restaurant lovely friendly staff all
Maath, 2-night trip
Verified

10/10 Exceptional

Very nice Egyptian style and comfortable, clean
Balsam, 1-night trip
Verified

10/10 Exceptional

Staff has great customer service. Shopping center adjacent to the hotel was a plus.
Marcos, 2-night trip
Verified

10/10 Exceptional

Beautiful Hotel

Beautiful hotel with gorgeous Egyptian fountain in entry way. Concierge was very helpful getting us a driver for the day to visit museums. Connected to the largest mall I have ever seen in my life.
Wendy, 1-night trip
Verified

10/10 Exceptional

Pool was amazing
Jason, 10-night trip
Verified

10/10 Exceptional

A little bit noisy area Otherwise excellent hotel, nice property well maintained. Amazing and welcoming staff
SAMER, 2-night trip
Verified

6/10 Good

Loction is excellent to stay specially before travelling back home as you can make shopping from connected mall and close to the airport . This time the didn't like the breakfast buffet services , the level of food selection and cleanliness of the area .
Ibrahim, 3-night trip
Verified

8/10 Very good

I liked it

Hotel connect with big mall . it has many restaurants in hotel . we enjoyed oue stat. It is also nwar from the airport
Fahed, 1-night trip
Verified

10/10 Exceptional

Thank you Edward for your great help and outstanding service
Nabil, 3-night trip
Verified

6/10 Good

Good hotel but bad smoke smell in many rooms..

First night they put us in a smoking room even though we had asked for non smoking. Everything was smelling terrible and folks got asthma. We were at this hotel for 1.5 days so became difficult to change rooms. When we came back a week later to stay here (had prebooked), they gave us a non smoking room that also smelt terrible. They then moved us to another one which was a downgrade to my original room, but we took it. The checkin folks are good, nothing above and beyond what you would see at most hotels. Service in the Egyptian restaurant is very bad, though the food is good. Very slow, after they serve you will disappear for a good amount of time until you flag them down if you want a drink refill, etc.. Room Service is VERY good. Great food, selection, fair pricing, service, polite, etc.. Hotel decor overall is very nice in the lobby, and being connected to a mall is very convenient if you want to go shopping. Be very careful about the smoke in the rooms, and make sure they dont downgrade you to a worse room when you ask for a change.
2-night trip
Verified

6/10 Good

Room needs renovation The staff was very good
NEDAL, 5-night trip
Verified

10/10 Exceptional

Winderful everything service, location beautiful hotel!
Rosa, 4-night trip
Verified

8/10 Very good

Great pool and other amenities.
Sylvia, 3-night trip
Verified

10/10 Exceptional

Spotless
Gargee, 3-night trip
Verified

8/10 Very good

Everything good but the problem with the sound come from the street too much noisy and I talk with hotel about this one
Hamad, 5-night trip