Upon arrival it was very busy at check-in and when we arrived at the room and entered there was already another guest there who was with his female companion. We both had the same room assigned. I went back to the front desk and told them but he was non bothered at all. He just said oh yes sorry and gave me another key. He did not seem bothered at all. Didn’t ask if the other guest was okay nothing. As if this happens all the time. He should have offered a significant apology. In a hotel feeling unsafe is the worst and to not respond is highly unprofessional.
The area around the hotel is frightening. Yes, I understand this is downtown, however, I have been downtown all over the world and never experienced this type of drug alley. One block or less from the hotel to walk anywhere we witnessed drug dealing, drug consumption, public urination, prostitution, heavy homeless pimps asking if we were interested, miles of trash, and men arguing. The whole environment was threatening. As an American traveler I would not recommend this location.