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Gran Melia Palacio de Isora

5.0 star property

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Photo gallery for Gran Melia Palacio de Isora

Aerial view
Terrace/patio
Exterior
1 bedroom, premium bedding, down comforters, minibar
Interior
Escape to Gran Melia Palacio de Isora, a luxury eco-certified resort near Alcala Beach. Enjoy 9 on-site restaurants offering international cuisine, unwind at Spa by Clarins with treatments like hydrotherapy and yoga classes or relax at the poolside bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Non-smoking
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Cable/satellite TV service
  • Garden
  • Terrace
The current price is CNY2,069
CNY2,214 total
includes taxes & fees
Jul 5 - Jul 6

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 116 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room Partial Sea View (2+1)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Front Sea View)

Beach/ocean view

Deluxe Room (Front Sea View)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2+1)

1 bedroom, premium bedding, down comforters, minibar

Suite (2+1)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+1)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (2+2)

1 bedroom, premium bedding, down comforters, minibar

Suite (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Partial Ocean View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+1)

Beach/ocean view

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Suite, Resort View

1 bedroom, premium bedding, down comforters, minibar

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View (2+2)

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Family Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Family Room (2+2)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Red Level Master Suite 2 Bedrooms Resort View

1 bedroom, premium bedding, down comforters, minibar

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 7 min walk - 0.6 km
  • Arena Beach - 5 min drive - 3.8 km
  • Los Gigantes Beach - 8 min drive - 6.0 km
  • Abama Golf Course - 8 min drive - 7.9 km
  • Los Gigantes Marina - 9 min drive - 6.4 km

Getting around

  • Tenerife South Airport (TFS) - 27 min drive
  • La Gomera (GMZ) - 129 min drive

Restaurants

  • ‪Playa de San Juan - ‬4 min drive
  • ‪Pangea - ‬1 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬4 min walk
  • ‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

At Gran Melia Palacio de Isora, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus activities like scuba diving, snorkeling, and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Pangea Food Market, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

All inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 604 units
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (EUR 10 per night)
    • Electric vehicle charging point on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 9 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Supervised childcare (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On the beach
  • Tennis lessons
  • Padel court
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Archery
  • Segway rentals/tours
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Whale-watching nearby

Working away

  • Business center
  • 15 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 3 outdoor padel courts
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water
  • Mediterranean architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 51
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Tile flooring in room
ROOM

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling
STAR_OUTLINE

Special features

Spa

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
Nami Asian Bistro - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
L´Olio Trattoria & Pizza - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Agave - This poolside theme restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Oasis Mediterranean - This poolside restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

  • Self parking costs EUR 10 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora
HELP_OUTLINE

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?

Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gran Melia Palacio de Isora?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Gran Melia Palacio de Isora?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Gran Melia Palacio de Isora?

Yes. Self parking costs EUR 10 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Gran Melia Palacio de Isora?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Gran Melia Palacio de Isora and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars, and a 24-hour fitness center, as well as spa services, an arcade, and a garden.

Are there restaurants at or near Gran Melia Palacio de Isora?

Yes, there are 9 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

Does Gran Melia Palacio de Isora have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Gran Melia Palacio de Isora like?

Gran Melia Palacio de Isora is a short 6-minute walk from Tenerife Beaches and 8 minutes' walk from Alcala Beach.

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Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Room
Service staff
Booking
Drinks
Children
Water
Plaza
View
Entertainment

What guests liked

  • The property offers excellent food and a wide range of dining options with superb service. (4 reviews)
  • The property's pools are beautiful, amazing, and perfect for relaxation. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent service and amenities. Beautiful property. Very friendly staff.
Helga, 7-night trip

10/10 Exceptional

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
jayne, 7-night trip

10/10 Exceptional

We loved this hotel, the pool is beautiful and just the prefect place to relax.
Anna, 3-night trip

10/10 Exceptional

really nice and peaceful place
Shabana, 2-night trip

10/10 Exceptional

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Sarah, 7-night trip

10/10 Exceptional

Very friendly staff. Pools are amazing. Breakfast was great
Ariel, 9-night trip

10/10 Exceptional

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Mark, 5-night trip

10/10 Exceptional

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday
Rachel, 5-night trip

10/10 Exceptional

Pool-Service would be nice.
Alexander, 9-night trip

10/10 Exceptional

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Jessica, 3-night trip

10/10 Exceptional

Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Ntobeko, 2-night trip

10/10 Exceptional

The place looks fabulous
Shanil, 3-night trip

10/10 Exceptional

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Nicholas, 5-night trip

10/10 Exceptional

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
John, 4-night trip

10/10 Exceptional

Amazing
Kelvin Antonio, 3-night trip

6/10 Good

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
Martha, 5-night trip

8/10 Very good

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Michael John, 8-night trip

8/10 Very good

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Wendy, 5-night trip

6/10 Good

Amazing property all around , didn’t like that some stuff said they don’t speak English but left a plate of food on my table as we where getting our food..
SINISA, 6-night trip

8/10 Very good

The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Remy, 7-night trip

4/10 Fair

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Christina, 7-night trip

2/10 Poor

Would never recommend

More like a 3 star all inclusive hotel where everything is so run down, service is rubbish, you have to queue up for an hour to either have breakfast, lunch or dinner. Room was missing furniture, no table Or chairs. Honestly the worst hotel I’ve stayed at, very low class.
Charlene, 1-night trip

8/10 Very good

The facilities were very good and the food was also excellent. However, whilst some of the staff were friendly and helpful, a lot were not. We paid for all inclusive and it was anything but - meal times were awkward for children and you couldn’t get food unless you paid extra at different times. So many items of drinks and food were ‘pay extra’ that it was more like a full board offering than all inclusive.
Michael, 7-night trip

6/10 Good

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Everaud, 7-night trip

8/10 Very good

The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff.
Marija, 4-night trip