Staff was very nice, complimentary breakfast was basic mini muffins, toast, bagels and cold cereal, coffee, tea and juice. Food station and eating area was small but clean. Pool was small but offered a lot of seating. However, the surface inside the pool was rough even the side walls, my daughter scraped her toe when she bumped into it. The family suite was spacious but there was a strong smell of urine along the walkway way to our room. Inside the room the furniture was very old , faded and peeling even the mini refrigerator. All the Lamp shades had large visible stains, lighting was very dim. Pull out sofa had what looked like dried up food spill on it that someone just flipped the cushion over instead of cleaning it. Chunky looking food stains on carpet in front of sofa. Bed was extremely uncomfortable, I could feel the old mattress springs. Pillow was very flat, with no extra ones around I had to fold it in half so not to get a crick in my neck. Dirt on the sheets I had to brush off of all of the beds including the pull out sofa. It looked like someone sat something on it that was dirty and didn't wipe it off. Bathroom was clean except the tub. It looked like a bathfitter tub that they could no longer scrub clean. It squeaked when you stepped into it. No extra towels, wash cloths or linen. Staff did provide extra towels upon request, however when booking a family suite for 4 people I at least expected 4 towels and 4 wash cloths to start off with.