Hotel Emily

Property class: 3.5
Family-friendly hotel in Pachuca with restaurant and conference center

Choose dates to view prices

When visiting Pachuca, Hotel Emily is a great choice to consider. You can indulge in hot stone massages or body scrubs, and Mexican cuisine is served at Restaurante Chips, which is open for breakfast, lunch, and dinner. Fellow travelers love the helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Babysitting
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Computer station
  • Lobby fireplace

For families (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY331
CNY392 total
includes taxes & fees
Oct 4 - Oct 5

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

A hotel room with two beds, a desk with a laptop, a dining table with breakfast, and a bathroom door.

Standard Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Room

Single Room Standard

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Room

Double Room Standard

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite

Room

Double Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite

A hotel room with a bed, bedside table with a lamp, a dining table with breakfast items, a vase with flowers, and a desk with a laptop.

Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a television, a dining table with chairs, and a vase with flowers.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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includes taxes & fees
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About the neighborhood

Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000

What's nearby

  • Independence Square - 1 min walk - 0.0 km
  • Monumental Clock of Pachuca - 2 min walk - 0.2 km
  • Hidalgo Theater - 9 min walk - 0.8 km
  • Center of Art and Philosophy - 10 min walk - 0.9 km
  • Cuartel De Arte Museum - 10 min walk - 0.9 km

Getting around

  • Benito Juarez International Airport (MEX) - 97 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Mina La Blanca - ‬2 min walk
  • ‪El Manzanillo Restaurante - ‬4 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Tortas de Asado La Puerta del Sol - ‬2 min walk
  • ‪Santo Gallo - ‬2 min walk

About this property

Hotel Emily

  • When visiting Pachuca, Hotel Emily is a great choice to consider. You can indulge in hot stone massages or body scrubs, and Mexican cuisine is served at Restaurante Chips, which is open for breakfast, lunch, and dinner. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 69 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests planning to arrive before normal check-in hours are subject to room availability.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite RV/bus/truck parking (fees apply)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekend mornings 7:30 AM–noon
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)
  • Children's menu

Working away

  • 24-hour business center
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Banquet hall

Accessibility

  • Elevator
  • Raised toilet seat

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurante Chips - This family restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 180 for adults and MXN 110 for children
  • Airport shuttle service is offered for an extra charge of MXN 2400 per vehicle

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MXN 100.0 per night

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Emily Pachuca
Hotel Emily
Hotel Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Frequently asked questions

Does Hotel Emily offer free cancellation for a full refund?

Yes, Hotel Emily does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Emily?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Emily?

Yes, there's free self and valet parking. RV/bus/truck parking is available.

Is airport shuttle service offered by Hotel Emily?

Yes, an airport shuttle is available. The charge is MXN 2400 per vehicle.

What are the check-in and check-out times at Hotel Emily?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Are there restaurants at or near Hotel Emily?

Yes, Restaurante Chips offers Mexican cuisine.

What's the area around Hotel Emily like?

Hotel Emily is in the heart of Pachuca, a short 2-minute walk from Monumental Clock of Pachuca and 10 minutes' walk from Center of Art and Philosophy.

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Reviews

Hotel Emily Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offers excellent service, good to very good food, and a pleasant atmosphere. (18 reviews)
  • The breakfast buffet was very good and well worth it. (4 reviews)
  • Parking is available with valet service, a convenient option for guests. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Location
Food
Restaurant
Lobby
Taxi
Room
Service staff

Reviews

Verified review

10/10 Exceptional

Perfect location, clean and the staff very friendly!
Verified review

10/10 Exceptional

I love this hotel.

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.
Verified review

10/10 Exceptional

Front desk amazing job amazing costumer services and very friendly staff
Verified review

10/10 Exceptional

The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.
Verified review

10/10 Exceptional

It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room
Verified review

10/10 Exceptional

Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.
Verified review

10/10 Exceptional

Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Verified review

10/10 Exceptional

Nice, clean hotel/room. Worth the price 👌
Verified review

10/10 Exceptional

Great service!

Great location and service! Front desk is very helpful. Food is good too.
Verified review

10/10 Exceptional

Would recommend

The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.
Verified review

10/10 Exceptional

I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Verified review

10/10 Exceptional

The view

Beautiful view from my room looking at the clock square.
Verified review

10/10 Exceptional

I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.
Verified review

8/10 Very good

The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Verified review

6/10 Good

If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.
Verified review

10/10 Exceptional

Friendly staff
Verified review

10/10 Exceptional

Beautiful hotel
Verified review

10/10 Exceptional

Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.
Verified review

8/10 Very good

.
Verified review

6/10 Good

Great morning buffet on the weekend
Verified review

10/10 Exceptional

Nice place
Verified review

10/10 Exceptional

Excellent costumer services Perla and Johana are amazing at front desk
Verified review

10/10 Exceptional

All the beautiful details in the hotel.
Verified review

6/10 Good

Was good location
Verified review

10/10 Exceptional

In the centre of town, close to everything.