Cross posting from Google reviews: Updated: Please do not believe hotel response, especially about breakfast food selection.
I feel obligated to share our experience. This is not our first time staying in a 4-star ski hotel in 3 Valees, but it is our first time experiencing service at this level while being charged 4-star prices.
This is a very basic ski hotel. It is not a 4-star property and should not be marketed or priced as one. The price point (€1100 per night) is completely unjustified for what is offered.
This morning, we were ready to hit the slopes when we discovered that our skis and boots had disappeared from our locker. I went to reception to report that our equipment had been stolen. Instead of immediately trying to resolve the situation, the receptionist repeated “calm down” four times.
Eventually, they realized that they had initially given us the wrong locker. When another family complained, they simply moved our equipment to a different locker — without informing us, leaving a note, or apologizing.
To make matters worse, my leather ski gloves were placed on a ski boot warmer, which completely ruined them. The leather cracked from the heat. Thankfully, I was able to buy a replacement pair in a nearby store, but this should never have happened.
Guests openly sit in the sauna discussing how poor the service is at this hotel. There is also no proper bathroom room amenities — no shampoo or conditioner, just a basic shower gel/shampoo combination. No toiletries, n