The staff were not nice, there was no water in the room despite booking an all inclusive, not even complimentary water, the food was just the same, no variety. We booked their Asian restaurant and there was no special fried rice, no prawns, just one basic white rice. It was awful. staff was very unfriendly and biased, our flight was in the afternoon, Check out is 11am, which is ok, I don’t mind but what I mind is the fact that after checking out, you are not able to have lunch before leaving, despite booking an all inclusive. They insisted on cutting your wrist bands off with a scissors. To be honest, I have travelled a lot and this has never happened to me. I was surprised, they wanted me to pay €35 to have their miserable lunch. I was really pissed. We went there as group and they ruined our trip with their unprofessional attitude and non-flexibility whatsoever. Very poor customer service.