This was by far the worst hotel experience of my entire trip to Spain and Portugal.
I booked a room for three people, but upon arrival I was told that the hotel did not actually have a triple room available. Instead, they simply added an extra bed to a standard room. While not ideal, I decided to accept it and move on.
The biggest problem was the air conditioning. During our stay in Madrid, the temperature was around 30°C. The room was unbearably hot, and the air conditioning was clearly not working properly. When I reported this to the front desk, I was told that it was a central system and could not be adjusted. The room remained extremely hot throughout the afternoon and night. The hallway and hotel lobby were significantly cooler than our room.
The situation became so bad that I had to leave the room door open for hours just to get some airflow. Even then, the temperature was still uncomfortable. I barely slept the entire night because of the heat. A hotel room should provide basic comfort, and this room failed completely in that regard.
Cleanliness was another major issue. The room appeared not to have been properly cleaned before our arrival. I used six Lysol disinfecting wipes to clean surfaces myself, and even the last wipe came away black with dirt. That was shocking and completely unacceptable.
Overall, this was the most disappointing and uncomfortable stay of my trip. I would not recommend this hotel and would not stay here again.