Positives: Friendliness and helpfulness of staff, commitment from staff and hotel to ensure stay is positive, daytime food options, amount of beach chairs, spacious room and bed. Negatives: Evening food experience (quality of food, service). We felt we got our "money's worth" and the "couple's only" vibe kept things chill and quiet.
Stephanie
Stephanie,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Excelente
Gregorio
Gregorio,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Relaxing couple getaway
We stayed here four nights on our honeymoon i none of the casitas.
All I can say is... wow. I don't think I've ever been so relaxed. There was always space beside the pool or on the beach. No fighting peopel for lounge chairs.
This is not a party resort. It's a great place to just enjoy yourself in relative peace and tranquility.
Great variety and quality of food. We had dinner at a different place every night (4 nights). Tacos in the afternoon...
The service and all the people working here are so lovely. In particular, Brian at Le Bisoux, Russel at El Mar & 'Big Ben' Benicio helping us with everything else.
Highly recommend this hotel, we will definitely be back.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Lydia
Lydia,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 21 日
Absolutely terrible couples experience
Was told to leave the property because of noise complaint one time. Seems a little ridiculous for $800 a night.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Judith
Judith,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Hidajet
Hidajet,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Boutique.
sherif
sherif,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 12 日
We loved Beloved for our honeymoon. Very relaxing and calm atmosphere. Our first day at beloved we went to la isla for lunch and dinner and the food was disappointing. No flavor even the dessert was plain and dry. The rest of the restaurants we ate at were amazing. The taco truck is a must and you can’t skip out on the sushi bar. We were pleasantly surprised by the flavor and quality of fish at the sushi bar. Service was always on point and we had no issues during our stay. We took advantage of the complimentary sailing offered by aqua world which was a nice bonus to booking this resort. Aquaworld has other water activities for an extra cost but it’s super convienent to be able to sign up at the booth on the beach and then walk next door to excellence to do the activities. We ended up paying for the parasailing. We wish to return to this resort in a year and maybe take our parents or other friend couples along with us.
Brenda
Brenda,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Excelente small hotel perfecto to relax
James
James,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 8 日
If you’re looking for top tier service and peace of mind while on vacation… this is your spot! Stayed in the Junior Ocean View Suite and it was more than perfect. I will definitely be returning
Jeffrey
Jeffrey,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Great place for couples to vacation. Quiet. Clean. Beautiful beach. Friendly staff and great food.
Bryan
Bryan,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
It is a place to rest and have pace, it is not very lively, the food, cleanliness and staff attention are exquisite. It’s a good place for honeymoon or to reconnect as a couple.
Yenny
Yenny,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 5 日
This resort is not 4-5 stars as advertised. Food was ok nothing to brag about. Beds and pillows in this place are so hard and uncomfortable. Food options were average at best. So if you want an average place with below average food this is your place.
Salvatore
Salvatore,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Carleen
Carleen,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Gabrielle
Gabrielle,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Excellent service, beautiful and spacious rooms! Clean everywhere. The staff were excellent and very accommodating!!! Great food and very romantic atmosphere!
Veronica
Veronica,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 3 日
The resort was better than we’d hoped for. Yes, it’s a little older but maintained well and very clean. Literally everyone we encountered on staff was friendly and helpful.
Jennifer
Jennifer,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Felix
Felix,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Excellent property
Yorgos
Yorgos,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
The food was not as exceptional as everything else
Uwe
Uwe,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Quiet and restful resort. A perfect couples get away
Joe
Joe,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Everyone who works here are truly amazing people!! They all seem to love their jobs and go far and beyond to make sure your stay is the best you've ever had anywhere. From the time we stepped foot out of our private car to meet Christian our host/concierge/bellman/anything you need man (seriously the best), welcoming drinks, to checkin in and led up to our Junior Ocean View Suite. Every night there was truly special for us and the food was amazing at every single place we ate. Even the beach snacks and Caffeto were outstanding!!! We will definitely be returning here again as it has become one of our favorite locations now. We missed out on trying their spa services but used the gym facilities which were fabulous too. Thanks again for taking such great care of us.
Stephanie
Stephanie,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
JUAN ROBERTO
JUAN ROBERTO,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.