Both ladies that we interacted with on reception were lovely. Please note reception is not staffed 24 hours. If location matters, this is about 20 paces from the Trevi Fountain , which is a compact area and so very busy. Plenty of typical gift shops, restaurants, coffee shops and gelato places on your doorstep. Rooms not the biggest, but great if you want to be in a central walking distance to all the historical sites. Good shower, with option of overhead rain shower or hand held. Only issues we had to request more toilet rolls and bottled water as they were not replenished on our second day and there was something ‘bigger than an apple pip’ left by the toilet on our arrival. Everything else seemed clean and new towels every day.