Staff very friendly and helpful. Complimentary selection in the reception area of tea/coffee, biscuits, sweets was a nice touch. Hotel in general was very fancy and from the moment you walk in you know you are going to have a good stay. Room itself done what you need it to do, nicely decorated and had a canal view which was nice. My only fault which is a personal preference, the bed was too firm for me so never got much sleep but this also would not put me off staying here again. Very nice Hotel.