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Grand Hotel Zermatterhof

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Surrounded by the breathtaking Swiss Alps, Grand Hotel Zermatterhof offers an unforgettable luxury experience. Relax at Vita borni spa with a rejuvenating massage or facial treatment, indulge in Regional cuisine at one of three on-site restaurants, and enjoy free breakfast buffet on the garden terrace.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is CNY5,552
CNY5,833 total
includes taxes & fees
Jun 13 - Jun 14

Why we love this property

Work and play paradise
This hotel boasts a business center with meeting rooms in the city center. After work, guests can indulge in spa services, massages, and unwind at the bars.
Feast like royalty
This hotel boasts 3 restaurants serving regional and international cuisine with garden views. Free buffet breakfast and 2 bars complete the culinary adventure.
Spa mountain retreat
Mountain views complement the full-service spa, hot tub, and sauna at this hotel. Daily treatments range from hot stone massages to Ayurvedic therapies.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

  • Sleeps 1
  • Free WiFi

Chalet Suite with Balcony

  • Sleeps 2
  • Free WiFi

Chalet Suite with Matterhorn View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Single Room

Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View) | Living area | TV

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Suite (Matterhorn View)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite (Chalet)

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet)

  • 65 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room (Matterhorn View)

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Double Room (Classic)

Superior Double Room (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room (Classic)

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Matterhorn View)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Corner One Bedroom Suite With Matterhorn View

  • Sleeps 3
  • Free WiFi

Classic Superior One Bedroom Suite

  • Sleeps 3
  • Free WiFi

Classic Double Room With Matterhorn View

  • Sleeps 2
  • Free WiFi

Deluxe Room With Matterhorn View

  • Sleeps 2
  • Free WiFi

Classic Room

  • Sleeps 2
  • Free WiFi

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The price is CNY3,562
CNY3,767 total
includes taxes & fees
Jun 6 - Jun 7
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About the neighborhood

Map
Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.1 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Mountaineers Cemetery - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Whymper-Stube - ‬1 min walk
  • ‪Walliserkanne - ‬2 min walk
  • ‪Restaurant du Pont - ‬2 min walk

About this property

Grand Hotel Zermatterhof

  • Grand Hotel Zermatterhof offers a fantastic location, putting you just a 5-minute walk from Matterhorn Museum and Mountaineers Cemetery. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or Ayurvedic treatments, and Gourmet Prato Borni, one of 3 restaurants, serves Regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 69 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle*
    • Free train station shuttle
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Renovations and closures

The property is closed between September 23 and December 7.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 35 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This hotel is rated 5 stars.

Also known as

Grand Hotel Zermatterhof

Grand Zermatterhof

Zermatterhof Grand Hotel

Grand Hotel Zermatt

Grand Hotel Zermatt

Grand Hotel Zermatterhof Hotel

Grand Hotel Zermatterhof Zermatt

Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Is Grand Hotel Zermatterhof currently open?

The property is closed between September 23 and December 7.

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?

Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Zermatterhof?

Yes, there's an indoor pool.

Are pets allowed at Grand Hotel Zermatterhof?

Yes, pets are welcome. There's a charge of CHF 35 per pet, per day.

Is parking offered on site at Grand Hotel Zermatterhof?

Sorry, there's no onsite parking at Grand Hotel Zermatterhof.

Is airport shuttle service offered by Grand Hotel Zermatterhof?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Hotel Zermatterhof and nearby?

Have fun with nearby winter activities like downhill skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Grand Hotel Zermatterhof?

Yes, there are 3 onsite restaurants, featuring Regional cuisine and garden views.

What's the area around Grand Hotel Zermatterhof like?

Grand Hotel Zermatterhof is located on the boardwalk/promenade in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Grand Hotel Zermatterhof Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The spa was described as great, incredible, and fabulous with many reviewers praising its amenities. (6 reviews)
  • Breakfast was excellent and served in a beautiful room with great views. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
View
Breakfast
Food
Spa

Reviews

Verified

10/10 Exceptional

The hotel and service were first class. Staff were very helpful and courteous.
David, 4-night trip
Verified

10/10 Exceptional

Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Robert, 3-night trip
Verified

10/10 Exceptional

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!
Luke, 2-night trip
Verified

10/10 Exceptional

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
FABIANE, 2-night trip
Verified

10/10 Exceptional

Awesome property. Superb location.
Ankur, 2-night trip
Verified

10/10 Exceptional

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.
Anders, 1-night trip
Verified

10/10 Exceptional

Great location and wonderful service. Piano bar and breakfast were great.
Erik, 2-night trip
Verified

10/10 Exceptional

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.
Robert, 2-night trip
Verified

10/10 Exceptional

The acommodations were excellent and the restaurant Liusa service was superb.
LINDA, 3-night trip
Verified

10/10 Exceptional

Fantastic service and excellent amenities!
Angela, 2-night trip
Verified

10/10 Exceptional

This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
William, 2-night trip
Verified

10/10 Exceptional

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Riley, 1-night trip
Verified

10/10 Exceptional

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Linda, 2-night trip
Verified

10/10 Exceptional

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
diane L, 1-night trip
Verified

10/10 Exceptional

This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.
Mary-Lynn, 2-night trip
Verified

10/10 Exceptional

Good central location. Good Spa. Rooms a little dated.
Stuart, 3-night trip
Verified

10/10 Exceptional

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Doug, 3-night trip
Verified

10/10 Exceptional

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Manoj, 1-night trip
Verified

10/10 Exceptional

The staff provides the perfect welcoming and elegant stay. Thank you.
Ronald, 2-night trip
Verified

10/10 Exceptional

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa
Penelope, 4-night trip
Verified

10/10 Exceptional

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Peter, 2-night trip
Verified

10/10 Exceptional

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Helima, 6-night trip
Verified

10/10 Exceptional

We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.
Yong, 3-night trip
Verified

10/10 Exceptional

Absolutely unforgettable doesn’t even begin to cover our stay at Hotel Zermatterhof. From the moment we arrived, the staff went above and beyond in every possible way, warm, attentive, and genuinely caring. Nothing was ever too much trouble at any time, no matter how small the request. The level of service was simply exceptional and made us feel truly special throughout our stay. The facilities are outstanding: elegant, immaculately maintained, and perfectly designed for both comfort and relaxation. Every detail reflects quality and thoughtfulness, creating an atmosphere of effortless luxury. The location is nothing short of breathtaking. Set in the heart of Zermatt and surrounded by stunning Alpine scenery, it felt like stepping into a postcard, especially at Christmas. We were lucky enough to experience a truly magical Swiss Christmas, complete with snow-dusted mountains, festive charm, and an atmosphere that felt straight out of a fairytale. We honestly couldn’t have asked for more. The Zermatterhof didn’t just meet expectations, it exceeded them in every way. A flawless experience and a hotel we will treasure forever and absolutely return to.
Chris, 7-night trip
Verified

10/10 Exceptional

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.
William, 5-night trip